Overview
We are looking for a motivated, people-first Account Manager to join the Kendrix Technologies team. In this role you will own a portfolio of client accounts, hunt for new business, lead construction bids and RFP responses, and show up every day as a trusted partner for our clients. If you are someone who builds genuine relationships, knows how to navigate a tender process, and gets energized by being out in the field meeting people rather than sitting behind a desk, this might be exactly the opportunity you have been looking for. You will be working alongside a team that cares deeply about doing things the right way, and a company that is growing fast and wants to bring the right people along for the ride.

Portfolio Focus

Own, retain, and grow a portfolio of assigned client accounts while identifying and pursuing current business aligned with Kendrix's goals and vision.

Develop and execute account plans and growth strategies that expand share of wallet, deepen relationships, and increase revenue across existing and new clients.

Serve as the primary point of contact and trusted advisor for assigned accounts, ensuring client satisfaction, retention, and renewal.

Lead the pursuit, preparation, and delivery of construction bids and tenders, along with service quotes and responses to RFPs, RFQs, and RFIs, in a timely, accurate, and competitive manner.

Conduct market research to stay informed about industry trends, construction pipelines, competitor activity, and potential clients.

Represent Kendrix's business interests through meaningful attendance at industry events, trade shows, and stakeholder networking functions.

Maintain high-level client relationships and coordinate internal and external stakeholders to deliver on client commitments.

Partner with operations for successful delivery of projects

Build and maintain meaningful relationships with key suppliers

Key Responsibilities
Account Management & Growth (30% Time Spent)

Retain and grow assigned accounts by developing account plans that identify expansion, cross-sell, and up-sell opportunities across Kendrix's lines of business.

Build trust-based, long-term relationships with key decision makers and stakeholders within each account.

Introduce Kendrix's full service offering to existing clients to expand relationships and increase revenue per account.

Conduct regular account reviews to ensure client satisfaction, address issues proactively, and secure renewals.

Hunt for new business opportunities aligned with company goals, and convert qualified prospects into accounts.

Analyze competitor operations and relationships to uncover leads and defend/grow existing accounts.





Make initial and follow-up contact with prospective clients to schedule appointments and open new relationships.

Identify new industries and markets to introduce value-added solutions for existing and potential customers.

Record, maintain, and forecast all account activity and business development opportunities in the designated CRM.

Develop commercial business to meet sales and account-growth targets.

Collaborate with the management team to improve marketing materials and expand Kendrix's presence throughout North America.

Construction Bids, Quotes & RFP/RFQ/RFI Responses (30% Time Spent)

Monitor bid and construction tender platforms in partnership with Marketing daily to identify and qualify relevant opportunities.

Organize and lead mandatory bid meetings, pre-tender briefings, and site visits as part of the construction bid process.

Analyze the requirements of formal construction tenders, RFPs, RFQs, and RFIs and interpret scope, specifications, and compliance criteria.

Prepare and deliver complete, accurate, well-designed proposals and bid submissions within tender deadlines.

Work cooperatively with the Bid Management Team to construct compliant and competitive responses.

Develop proposals and service schedules in coordination with the Operations Team, ensuring pricing and deliverables are accurate.

Continuously update and innovate sales and proposal materials for future use.

Maintain a database of prospects and opportunities, recording contact history and future activities in the CRM.

Provide timely updates to other departments to support efficient bid execution and business operations.

Archive all proposals and bid submissions for easy search and access by others.

Client Engagement & Service Delivery (20% Time Spent)

Schedule and lead meaningful interactions with clients and prospects in one-on-one and group settings.

Coordinate and participate in networking events with clear, objective-driven goals.

Deliver presentations to client decision makers, individually or by coordinating a team of specialists.

Educate clients and prospects on Kendrix products, services, and solutions.

Collaborate with internal stakeholders (e.g., marketing) to refresh client engagement strategies.





Liaise with internal teams and clients to ensure smooth onboarding and handover of new accounts to support staff.

Participate in service transitions and new business service initiations when appropriate.

Maintain and accurately update a weekly work schedule in Microsoft Outlook, shared with the team lead.

Arrive on time and maintain a professional appearance and conduct at all appointments.

Handle highly personal client information with extreme confidentiality at all times.

Ad Hoc Responsibilities

Prepare annual budgets and reforecasts to ensure adequate funds are allocated.

Prepare accurate commission and expense reports and deliver them on time.

Generate weekly sales/account reports and submit them to management.

Stay on top of industry and construction-market trends to identify growth opportunities.

Travel to client sites and construction sites locally and regionally; approximately 60-80% of the time.

Perform office-based work approximately 20% of the time.

Diligently record and report all travel-related expenditures.

Other duties as assigned.

Knowledge, Skills, Experience & Education

Proven experience in account management, business development, and relationship management, with the ability to meet or exceed sales and retention targets.

Experience with construction bids, tenders, and the RFP/RFQ/RFI process is strongly preferred, including interpreting specifications and compliance requirements.

Understanding of how daily targets translate into weekly, monthly, and annual goals, with the drive to meet them.

Strong analytical, critical-thinking, time-management, and organizational skills.

Strong leadership and interpersonal skills; ability to build rapport and trust-based relationships with internal and external stakeholders.

Expert negotiation skills and proven ability to influence people while projecting a professional, positive presence.

Strong market knowledge and the ability to organize daily workload in priority sequence.

In-depth proficiency across the entire MS Office suite.

Excellent written (technical writing) and verbal communication skills.

Outstanding problem-solving skills and awareness of discrepancies in the environment and relationships.

Strong attention to detail, multi-tasking ability, and capacity to meet deadlines in a fast-paced environment.

Self-motivated and comfortable working independently with little direction, as well as within a team.

Honesty, discipline, and commitment.

Undergraduate degree or diploma in Business Administration or a business discipline, and/or equivalent experience.

2+ years' experience in outside sales, account management, or business development.

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📌 Sales & Marketing- Account Manager (Kendrix) (Ontario)
🏢 Kendrix Technologies
📍 Ontario