A global professional services organization, which includes being avital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

If you have experience on ServiceNow and expertise in architecting and designing solutions, and helping clients develop innovative solutions that always offer the best customer experience and optimize internal interactions, then we want to meet you.

You’ll have an chance to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business needs.

The work:
Within the ServiceNow group, the Business Process Consultant is responsible for collaborating with clients to design, optimize, and implement business processes leveraging the ServiceNow platform.

Responsibilities

Work with clients to provide leadership on best practices in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC

Understand and utilize ServiceNow methodologies, collateral and accelerators

Gather, understand and document requirements from clients

Conduct gap analysis and assessments to identify the delta between ServiceNow and current processes

Assist with the vision, design,



build and implementation of ServiceNow solutions

Develop and execute test scripts for ServiceNow implementations

Prepare for and facilitate workshop sessions including demonstrations of ServiceNow platform capabilities

Create requirements stories, process documentation and training guides

Participate in project team collaboration sessions with Project Manager, Solution Architects, and ServiceNow Technical Consultants

Provide support for existing ServiceNow solutions and recommend opportunities for enhancements

Basic Qualifications

A bachelor's degree or college diploma in a business-related field

4 or more years of hands-on experience with ServiceNow

Previous experience in ServiceNow upgrades

Previous experience with one or more ServiceNow modules

Superior facilitation and presentation techniques, strong teamworking skills

Ability to professionally represent Accenture with clients

Nice to have

ServiceNow Certified System Administration designation

Certifications in one or more ServiceNow modules

Reliability clearance eligibility

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Annual Salary Range

British Columbia/Ontario/New Brunswick $69,450 to $119,450

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📌 ServiceNow Business Process Consultant (Ontario)
🏢 Accenture
📍 Ontario