Introduction With innovative ropeways, the Doppelmayr teams set world records, create eye-catching highlights and generate enthusiasm among customers and passengers. We develop mobility solutions for the future and high-performance material transport systems for use all over the world. This is made possible by our employees, who implement our unique projects and continue to generate enthusiasm with innovative ideas.
Doppelmayr Canada Ltd., located in the beautiful Laurentians region, offers you a unique opportunity to join its team of passionate professionals as a Customer Support Mechanical Technician !
Our promise
A salary based on your skills
Several weeks of vacation and more than ten additional days paid by the employer
Stability – a permanent position with continuous work throughout the year
Overtime pay
The opportunity to join a team of skilled craftsmen and contribute within a global group experiencing steady growth due to the increasing demand for low environmental impact mobility
And much more!
This position is based at our Saint-Jérôme facility, but requires frequent travel to support our clients in Eastern Canada.
Your tasks As a Customer Support Mechanical Technician , you will be responsible for performing maintenance , inspections , and mechanical and hydraulic repairs at our clients’ sites, primarily located in Eastern Canada. Your role also includes preparing technical reports and handling emergency calls on a rotating basis with the team. You will play a key role in customer satisfaction by providing strong technical leadership and ensuring thorough follow-up on installations.
Summary of tasks
Maintenance and Service Interventions
Perform inspections, maintenance, and repairs on mechanical and hydraulic installations.
Identify and correct critical issues.




Customer Support and Advisory
Respond to client emergency calls and intervene promptly to resolve issues.
Represent the company during courtesy visits.
Provide inspection services and participate in deficiency and warranty management.
Collaboration and Expertise
Work closely with other technicians, service engineers, project managers, and the site supervisor.
Prepare and archive detailed service reports.
Support the Installation department as needed for new installations.
Optimization and Continuous Improvement
Analyze recurring failures and complex issues to recommend technical modifications or adjustments to maintenance programs.
Act as a liaison with service engineers to suggest design improvements based on service history.
Your profile Education and Qualifications
Diploma of Vocational Studies (DVS) in Industrial Mechanics or any other relevant field (construction mechanics, hydraulics, mechanical engineering technology, etc.)
Minimum of 5 years of experience in a similar role
Skills and Experience
Experience using an Enterprise Resource Planning (ERP) system.
Technical analytical skills: Ability to quickly diagnose and resolve complex mechanical and hydraulic issues.
Ability to read complex technical drawings and strong knowledge of the metric system.
Communication and customer relations: Strong ability to simplify complex technical concepts and produce thorough documentation (service reports),



maintaining a qualified and trusted relationship with clients.
Priority management: Ability to prioritize urgent issues and plan interventions efficiently to optimize client needs and travel.
Autonomy and adaptability: Ability to make technical decisions in the field and adapt to changing conditions.
Team spirit: Strong willingness to collaborate and support colleagues in achieving common objectives.
Languages
Advanced French (reading, writing, listening, and speaking).
Intermediate English (reading, writing, listening, and speaking).
French is the primary working language within the organization.
Other
Comfortable working at heights and in various weather conditions
Availability for frequent weekday travel, including overtime
Occasional availability for evening or weekend work during critical phases
Willingness to travel for short business trips across North America and Europe
Valid, unrestricted passport
Valid, unrestricted driver’s license
#DPC
Keywords : Construction Mechanic, Construction Mechanics, Electromechanic, Electromechanics, Traveling Service Technician, Field Service Technician, Industrial Mechanic, Industrial Mechanics, Hydraulic Technician, Hydraulic Mechanic, Lift Mechanic, Industrial Maintenance Technician, Preventive Maintenance, Corrective Maintenance, Mechanical Troubleshooting, Hydraulic Systems, Mechanical Drawings Interpretation, After-Sales Service, Emergency Troubleshooting, Heavy Machinery
We offer Casual dresscode
Company cell phone
Company laptop
Dental care
Disability insurance
Employee assistance program
Company events
Extended health insurance
Flexible working hours
Life insurance
On-site parking
Paid time off

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