COMMERCIAL ACCOUNT MANAGER: Calgary & Alberta Region at The Home Depot in Virtual, AB Job Description Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Position Overview The Commercial Account Manager is responsible for driving incremental sales growth and profitability through account relationships, specifically focusing on new business development. The CAM will monitor key performance indicators for assigned professional customers and meet or exceed financial performance to plan by working with the Senior Manager Outside Sales. CAMs review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position.
Key Responsibilities Cross-Functional Collaboration Participate in district/regional meetings as needed.
Communicate weekly activities with Senior Mgr, Outside Sales.
Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth.
Partner with Pro Account Expeditor as a daily point of contact to drive an end-to-end quoting, ordering, and transaction experience for customers.
Utilize local community events to continuously represent The Home Depot Pro brand and drive new business.
Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering.
Establish effective partnerships with assigned customers by completing sales call appointments every week.
Develop strategies focused on expanding customer base within defined sales territory.
Produce new account revenue in line with current organization through individual targets/quotas.
Customer Relationship Management Utilize tableau to plan future sales call activity, manage ongoing customer communications, and maintain a healthy sales pipeline.
Conduct initial customer meetings and build relationships, selling The Home Depot value proposition and win opportunity to quote materials.




Prospect for new business leveraging leads provided by internal Sales Development team as well as leads generated in the field via existing customer relationships, stores, and within the community.
Action Oriented
Builds Networks
Communicates Effectively
Customer Focus
Drives Results
Skills & Qualifications Working knowledge of Microsoft Office Suite
Computer literacy with Microsoft Office programs
Excellent written and verbal communication skills (verbal, written) and able to communicate globally
5 years of professional work experience
2 years account management/outside sales management experience
2 plus years home improvement or home building industry experience
Successful professional growth in a high paced retail environment
Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization
Ability to leverage relationships to accomplish sales and profitability goals
Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit, and performance re quirements
Determine how each customer would prefer to be served and tailor communications and customer-facing activities appropriately
Strong leadership and negotiation skills; ability to persuade or influence other s
Direct Manager: Position reports to Senior Manager, Outside Sales
Direct Reports: No direct responsibility for supervising others
Minimum Education: The knowledge, skills, and abilities typically acquired througha high school diploma and/or GED.
Preferred Education: Undergraduate degree in business or relevant field
Minimum Experience: 2 years
Preferred Experience: 5 years
Travel Requirements: Typically requires travel 20% to 50% of the time.
Hybrid Work: Location Multisite
Physical Requirements: Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Working Conditions: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery,



loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.
Our Core Values Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.
Taking Care of Our People The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.
Respect For All People In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.
Doing The Right Thing We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.
Building Strong Relationships Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.
Giving Back An significant part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.
Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.
Creating Shareholder Value The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.
Latest News Approximately 150 new jobs are coming to Fort McMurray as The Home Depot Canada opens its 28th, and northernmost, Alberta store.
The Home Depot Canada is partnering with Ontario Corps to help strengthen emergency preparedness and community resilience across Ontario.
A Way Home Canada (AWHC) and The Home Depot Canada Foundation (THDCF) are bringing together youth leaders, policymakers, and community partners on Parliament Hill.
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📌 COMMERCIAL ACCOUNT MANAGER: Calgary & Alberta Region
🏢 The Home Depot
📍 Alberta