Become an IT Support Analyst at Express Scripts Canada in Mississauga, ON, where you'll focus on customer service and technical support in a lively hybrid work setting. This role offers an opportunity to utilize your IT knowledge effectively.

Express Scripts Canada is on the lookout for a dedicated Service Desk Analyst to enhance IT support services. Your role will include logging incidents, troubleshooting technical challenges, and managing user requests effectively. This position demands a customer-centric approach and the ability to manage shifting priorities, along with an on-call rotation for after-hours support.

Key Responsibilities:
• Deliver IT support following established ITIL standards
• Monitor and resolve service requests for internal teams




• Troubleshoot access concerns and VDI issues
• Collaborate with IT teams to tackle system challenges
• Support documentation maintenance for user access and processes

Requirements:
• Degree or diploma in computer science or related fields
• Experience in service desk environments emphasizing ITIL practices
• ITIL 4 certification preferred
• Bilingual (English and French) is an asset
• Excellent communication and problem-solving skills

Support Express Scripts Canada’s mission by providing outstanding IT service and building team-oriented relationships.
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📌 IT Support Analyst at Express Scripts Canada (Ontario)
🏢 Express Scripts Canada
📍 Ontario