Drive customer satisfaction initiatives with Zurich Canada as a Sales & Customer Office Manager. Use analytical skills to improve NPS strategies and enhance broker relations within a hybrid work model.

Zurich Canada is in search of a Manager for its Sales & Customer Office, focusing on managing customer feedback and driving business improvements. Your role will involve nurturing stakeholder relationships and providing insight-driven recommendations based on thorough analysis of customer experiences and broker feedback. The position supports a collaborative setting geared toward executing critical business programs.

Key Responsibilities:
• Improve NPS reporting and insights for Canada
• Analyze broker feedback to detect key themes and opportunities




• Create detailed recommendations and presentations for leadership
• Develop and implement NPS action plans and strategies
• Enhance reporting consistency and customer information accessibility

Requirements:
• Background in sales analysis and support
• Strong project management and coordination skills
• Ability to execute actionable business strategies
• Familiarity with customer experience initiatives
• Strong analytical and reporting skills

Become an essential part of Zurich Canada's commitment to customer excellence.
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📌 Zurich Canada Sales and Customer Manager (Ontario)
🏢 Zurich 56 Company
📍 Ontario