Step into the role of Senior ServiceNow Data Management Lead at Canada Life, focusing on the implementation of the Common Service Data Model (CSDM). Your leadership will guide teams in data modernization initiatives.

In this full-time permanent role, you will connect with key stakeholders, ensuring alignment between IT asset management and service configuration practices. Your expertise in ServiceNow ITOM Discovery and CSDM methodology will help streamline operations and enhance the lifecycle of IT services. You will also be responsible for architecture guidance and technical direction related to data flows across modules.

Key Responsibilities:
• Implement and sustain CSDM across the ServiceNow platform
• Ensure data quality and sustainability through governance




• Collaborate with IT operations and project teams
• Automate processes to enhance operational efficiency
• Advocate for data-driven improvements in service management

Requirements:
• 7 years of relevant experience in ServiceNow
• Advanced skills in IT Asset Management integrations
• Solid analytical and communication skills
• Proven experience in technical architecture design
• ServiceNow certifications preferred

Drive data-driven innovation and enhance service delivery excellence at Canada Life.
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📌 Senior ServiceNow Data Management Lead (Ontario)
🏢 Canada Life
📍 Ontario