Join TELUS Digital as a Wireless Operations Manager, leading telecommunication support teams while enhancing customer experience and operational strategies. This bilingual role requires solid leadership skills in a global context.

In this critical role, you will lead multiple Team Leaders within Wireless Operations, focusing on improving team engagement and performance metrics. You will collaborate extensively with global leaders to refine operational strategies and enhance service delivery to Canadian customers. This position requires a proactive and strategic operational leader.

Key Responsibilities:
• Oversee teams of 5-8 Operations Team Leaders
• Drive operational excellence in customer care
• Develop training and leadership programs




• Monitor and improve key performance indicators
• Collaborate with global executive leadership

Requirements:
• 2-3+ years in an Operations Manager role
• Experience managing large-scale operations
• Bilingual in English and French for customer interactions
• Exceptional leadership and coaching skills
• Background in telecom or contact center operations

Elevate operational performance at TELUS Digital while crafting memorable customer experiences.
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📌 Wireless Operations Manager - Bilingual Role (Ontario)
🏢 Insight Global
📍 Ontario