Join Thales Canada as a Customer Services Operations Manager, offering hybrid support from your preferred location. Enhance customer service operations while driving strategic improvements and compliance.

This role at Thales Canada Defence & Security focuses on managing customer service operations and acting as deputy to the Director, Services. You will ensure operational performance and service excellence while implementing recent service strategies and changes. Your leadership skills will be instrumental in achieving high-quality outcomes and fostering stakeholder relationships.

Key Responsibilities:
• Represent services function in various internal meetings
• Develop and execute customer service policies and strategies




• Lead organizational transitions to new service opportunities
• Analyze and report service performance metrics
• Optimize resource allocation and implement process improvements

Requirements:
• 10+ years of experience in service operations
• 5 years in Defence or similar regulated sectors
• Strong history of stakeholder management and influence
• Experience in budget forecasting and KPI monitoring
• Track record of leading change in technical environments

Drive operational success and enhance Thales Canada's service offerings with your expertise.
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📌 Thales Canada In-Service Support Manager (Quebec City)
🏢 Socket.dev
📍 Quebec City