At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Reporting to the Supervisor, Affiliate Merchant Services, the person is responsible for receiving and resolving all requests submitted to the Affiliate Merchant Services department for the RONA banners. The role requires close collaboration with affiliated merchants and suppliers across Canada. The incumbent is also responsible for supporting and training network merchants on various programs, tools, and processes.

Responsibilities:

Be the key point of contact between dealers, area managers, and various departments

Respond and track all dealer phone calls/inquiries with respect to items (i.e. substitutes, descriptions, packaging, recalls, complaints on quality, warranties, credit notes, allowances, pricing strategies)

Respond and track all dealer phone calls/inquiries with respect to orders (i.e. special order, regular order, urgent order, internal requisition, employee orders, cancellations)

Support dealers with respect to tools available to them (eRona, eCat, Zone RONA, Rona.ca, Leaning and Talent centre, My online orders, My online store information and Self-Service portal), special projects, programs, and the annual RONA Buying Show





Ensure posting and dealer support for flyer mock-ups, and other files

Communicate all relevant information that can help achieve targets

Execute all other tasks associated with the position

The qualifications we’re looking for:

Ability to communicate in both French and English ( Frequent communications with internal/external partners and/or clients/employees outside of Québec )

Customer service skills

Good knowledge of core items, required

Organisational and planning skills

Autonomy, resourcefulness and creativity in the proposed solutions; approach focused on dealer satisfaction

Ability to work under pressure

Team player

Proficiency in MSOffice (Word, Excel, PowerPoint)

Knowledge of Sidma, E3, an asset

Availability from 10 AM to 6:30 PM

By joining the RONA family, you’ll enjoy many advantages, such as:

A childcare centre that can accommodate up to 78 children

A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations

Electric car charging stations

A fitness centre, sports activities, and showers

Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)

Benefits: retirement savings plan, annual bonuses, student incentive program, etc.

Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services

Career growth opportunities within the company

An inclusive and safe working environment

Promotion of work-life balance

An employer that’s involved in the community

And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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📌 Agent, Dealers Support Service ( Remote) (Quebec City)
🏢 Rona
📍 Quebec City