# Conversational AI Engineer (P3)Apply**Job#: ****Job Description:**Conversational AI Engineer (P3) – EmployeeWorks Platform**Location:** Remote – Canada**Duration:** 6 Months**Job Type:** Contract-to-Hire**Work Model:** Fully Remote**Industry:** HealthcareAbout the OpportunityA leading organization in the **healthcare industry** is seeking a **Conversational AI Engineer (P3)** to design, build, integrate, and optimize AI-powered employee experiences across **ServiceNow and Moveworks**.This is a highly technical, hands-on role with end-to-end ownership of conversational AI solutions, from discovery and architecture through development, integration, testing, deployment, tuning, and ongoing optimization.You will work across Digital Workplace, HR, ServiceNow, Enterprise Architecture, Security, Data, and Product teams to translate complex employee and business-process challenges into secure, scalable, and intuitive AI-powered experiences.Key Responsibilities* Own conversational AI solutions throughout the full lifecycle, including discovery, architecture, design, configuration, development, testing, deployment, and optimization.* Design and implement AI-powered employee experiences using **ServiceNow, Moveworks, generative AI, and workflow automation**.* Develop conversational experiences that solve complex employee, HR, IT, and enterprise-service challenges.* Design secure and scalable integrations between ServiceNow, Moveworks, and enterprise systems such as **Workday, ADP, Microsoft 365, SharePoint, Entra ID, and Okta**.* Build integrations using **REST APIs, web services, OAuth, SSO, and modern integration patterns**.* Configure and optimize prompts, context management, agent behaviors, workflows, retrieval mechanisms, and knowledge grounding.* Design and improve **Retrieval-Augmented Generation (RAG), semantic search, vector search, and enterprise knowledge-retrieval solutions**.* Develop workflow automations connecting employee requests with downstream systems, approvals, cases, and business processes.* Partner with platform owners, engineering teams, security teams, architects, and business stakeholders on new capabilities and technical solutions.* Troubleshoot complex issues involving conversational behavior, APIs, integrations, identity, permissions, workflows, and platform performance.* Partner with knowledge-management teams to improve content quality, search effectiveness, governance,



and AI retrieval experiences.* Identify reusable patterns and develop frameworks, standards, templates, documentation, and implementation best practices.* Provide technical guidance and clearly communicate architecture and solution recommendations to both technical and business stakeholders.Must-Have Qualifications* **5+ years of experience** in Conversational AI, AI Engineering, Solutions Engineering, Platform Engineering, Solutions Architecture, ServiceNow Engineering, Software Engineering, or a related technical role.* Hands-on experience designing or implementing **conversational AI, virtual agents, chatbots, copilots, or AI-powered enterprise experiences**.* Strong understanding of **Large Language Models (LLMs), prompt engineering, context engineering, retrieval techniques, and AI application design**.* Experience with **RAG, enterprise search, semantic search, or knowledge-retrieval solutions**.* Experience building enterprise integrations using **REST APIs, web services, OAuth, SSO, and modern integration patterns**.* Experience developing workflows and automations using **ServiceNow Flow Designer, Power Platform, Azure Functions, Workato, Automation Anywhere, or similar technologies**.* Experience with scripting or programming languages such as **JavaScript, Python, PowerShell, or similar**.* Strong understanding of enterprise application architecture, identity management, security, and system-integration patterns.* Ability to independently own technical solutions from concept through production deployment and optimization.* Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.**Direct Moveworks experience is not required.** Candidates with strong transferable experience across **enterprise conversational AI, ServiceNow, virtual agents, Microsoft Copilot, LLM-powered assistants, or similar platforms** are encouraged to apply.Nice-to-Have Qualifications* Hands-on experience implementing, configuring, or administering **Moveworks**.* Experience with **ServiceNow Virtual Agent, Now Assist, AI Search, Knowledge Management,



or Employee Center**.* ServiceNow Certified System Administrator, Certified Application Developer, or equivalent hands-on experience.* Experience implementing **RAG, vector search, semantic search, knowledge retrieval, and AI orchestration frameworks**.* Experience integrating AI platforms with **Workday, ADP, Microsoft 365, SharePoint, Entra ID, or Okta**.* Understanding of **Agentic AI architectures, AI governance, responsible AI practices, and enterprise AI security**.* Experience supporting large-scale enterprise employee-experience or digital-transformation initiatives.* Demonstrated success driving AI adoption and measurable business outcomes.Education & Certifications* Bachelor’s degree or equivalent practical experience.* Relevant certifications in ServiceNow, AI/ML, cloud technologies, software engineering, or related disciplines are considered an asset.Ideal CandidateThe ideal candidate is a technical builder who enjoys solving complex enterprise problems through AI, automation, and integration. You are comfortable working across multiple technologies and business functions, can take ownership of solutions from concept through production, and are continuously exploring emerging capabilities across conversational AI, generative AI, and enterprise automation. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive perks package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.****Everforth Apex Benefits Overview:** In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.***Employee Type:** Contract**Remote:** Yes**Location:** Mississauga, ON, CA**Job Type:** Applications and Data Management**Date Posted:** September 16, 2026**Pay Range:** $70 - $80 per hour
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📌 Conversational AI Engineer (Mississauga)
🏢 Apex Systems
📍 Mississauga