FSB GROUP LTD. is a growing insurance brokerage committed to building strong relationships with our employees, clients and insurance partners. We believe in continuous learning, professional growth, and recognition of exceptional performance.

We are looking for an experienced Personal Lines Team Lead to join our team in an on-site leadership role in Concord, Ontario.

This is an excellent opportunity for an established Personal Lines insurance professional who is ready to take the next step in their career and lead, coach, and develop a team while helping deliver an exceptional client experience.

The Opportunity
As Personal Lines Team Lead, you will be a subject matter expert and hands-on leader responsible for supporting the Personal Lines team and ensuring strong service, quality, workflow and business results. You will play an significant role in fostering a positive, collaborative team environment while providing coaching, guidance, and mentorship to team members.

What You’ll Do

Lead, coach and mentor the Personal Lines team to deliver exceptional client service

Foster a positive, collaborative and accountable team environment

Provide regular feedback, guidance and support to encourage professional developmentMonitor workflow, service levels and quality to ensure client expectations are consistently met

Optimize team scheduling to meet client servicing needs

Ensure documentation and transactions are processed accurately and within required timelines

Handle and resolve escalations involving clients, insurers, underwriters and producers

Build and maintain strong professional relationships with insurance companies and underwriters

Analyze and resolve service and sales issues and follow up on escalated situations

Identify opportunities to improve processes, workflow and the overall client experience

Support the implementation of company initiatives and changes within the Personal Lines department





Maintain current knowledge of company procedures, insurer requirements and underwriting guidelines

Accept risks within established underwriting guidelines

Conduct regular one-on-one meetings and identify opportunities for employee development and succession planning

Lead by example and promote teamwork, accountability and continuous improvement

What We’re Looking For

5+ years of Personal Lines insurance experience

2+ years of leadership or people-management experience , preferably within an insurance brokerage

Strong Personal Lines technical knowledge and understanding of brokerage operations

Proven experience coaching, mentoring and leading a team

Strong client-service and relationship-building skills

Exceptional verbal, written and interpersonal communication skills

Excellent analytical and problem-solving abilities

Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and attention to detail

Strong team player with a collaborative leadership style

Power Broker experience is an asset

Why Join FSB GROUP LTD.?
At FSB, our culture is about people and relationships . We are committed to supporting our employees' needs and creating opportunities for growth and additional learning as we continue to expand.

We offer:

Paid vacation and personal days

Growth and advancement opportunities

Supportive and collaborative team environment

Business casual workplace

Company events and community involvement

Opportunity to join a respected and growing insurance brokerage

Equal Opportunity Employer
FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process.

AI Disclosure Statement
FSB GROUP LTD. uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview coordination. All hiring decisions undergo human review.

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📌 Personal Lines Team Lead - Insurance Brokerage (Ontario)
🏢 FSB GROUP
📍 Ontario