## Analyst, HR OperationsApply: Toronto, Ontario: Full time: Posted Today: R **Location**Brookfield Place - 181 Bay Street**Brookfield Culture**Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.**Job Description**Human Resources Services (HRS) is an internal function providing global operations and business support across Brookfield’s lines of business.As a member of the HR Service Desk (HRSD), the **Analyst, HR Operations** is responsible for delivering high-quality HR support to employees, managers, and the broader global HR team. The role serves as a key point of contact for HR-related questions, employee assistance, and the execution of day-to-day HR transactions across the employee lifecycle.The Analyst will respond to employee and manager inquiries, provide guidance on HR programs, policies, processes, and systems, and complete a broad range of transactions within Workday and other HR platforms. This includes supporting activities such as hires, job changes, organizational changes, leaves, employee data updates, and terminations.The role requires a strong customer-service mindset, attention to detail, sound judgment, and the ability to independently manage and resolve employee requests in a high-volume, global shared services environment. This position supports Brookfield Asset Management and affiliate organizations globally.**Responsibilities*** **Employee & Manager Support:** Serve as a primary point of contact for employees and managers, responding to HR-related questions and providing clear, timely, and professional assistance.* **HR Case Management:** Manage employee and manager requests from intake through resolution, ensuring questions and issues are appropriately researched, documented, resolved,



or escalated when required.* **HR Transactions:** Process a broad range of employee lifecycle transactions accurately and efficiently within Workday, including hires, job changes, transfers, promotions, organizational changes, employee data updates, leaves, and terminations.* **Employee Data Administration:** Maintain accurate employee information within HR systems and complete required data reviews and validation to support data integrity.* **Employee Guidance:** Assist employees and managers in navigating HR processes, policies, systems, self-service tools, and available HR resources.* **Onboarding & Offboarding Support:** Support employee onboarding and offboarding activities, ensuring required HR transactions, documentation, and employee communications are completed accurately and on time.* **HR Documentation:** Prepare, review, and maintain employee-related documentation and correspondence associated with HR transactions and processes.* **Issue Resolution:** Investigate transactional or system-related issues, identify appropriate solutions, and partner with HR colleagues or other teams where additional expertise or escalation is required.* **Process & Knowledge Support:** Follow established HR procedures and knowledge articles while identifying opportunities to improve processes, employee experience, and service delivery.* **Service Delivery:** Execute HR requests and transactions in accordance with established service level agreements (SLAs), quality standards, controls,



and compliance requirements.* **Confidentiality & Compliance:** Handle sensitive employee information with discretion and ensure HR transactions are completed in accordance with company policies, procedures, and applicable requirements.* Perform other HR Service Desk transactional, administrative, and employee support activities as assigned.**Qualifications & Requirements*** Strong customer service orientation with a demonstrated ability to support employees and managers in a professional and responsive manner.* Bachelor's degree in Human Resources, Business Administration, or a related discipline.* Minimum 3 years of HR administrative, HR operations, employee services, or shared services experience, preferably within a professional services environment.* Experience processing HR transactions across the employee lifecycle.* Experience working with an HRIS; **Workday experience is considered an asset**.* Experience working in a high-volume HR shared services, service desk, or case management environment is preferred.* Ability to interpret HR processes and policies and provide clear guidance to employees and managers.* Ability to independently investigate and resolve employee requests, including more complex or non-standard situations, using sound judgment and appropriate escalation.* Strong analytical and problem-solving skills.* Excellent written and verbal communication skills.* Robust attention to detail with a commitment to accuracy and data integrity.* Highly organized with the ability to manage a high volume of requests and competing priorities.* Self-motivated with the ability to take ownership of employee requests and manage them through to resolution.* Ability to handle confidential and sensitive employee information appropriately.* Strong computer skills, including Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.* Experience using Excel to review, reconcile, and audit data using formulas, lookups, and pivot tables is an asset.#LI-CL2Salary Range: C$65,000 - $80,000
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📌 Analyst, HR Operations (Toronto)
🏢 Brookfield
📍 Toronto