JOB PROFILE Assistant Store Manager
REPORTS TO: Store Manager
MAIN JOB OBJECTIVE Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication and merchandising. Ability to assume the responsibilities of the Store Manager in his/her absence.
RESPONSIBILITIES SALES GENERATION Meet personal and store sales goals
Assist in the tracking, monitoring, and communication of business results
Ensure an elevated level of sales and service is practiced by all associates; lead by example
Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
Ensure all sales related policies and procedures are maintained
Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling team
Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE Ensure all associates provide the highest level of customer service
Build and maintain repeat clientele by utilizing personal client book and assisting team with utilizing their client books
Resolve all client problems and complaints quickly and effectively
Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
OPERATIONS Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
Support and assist in team training in all areas of appropriate register usage and maintenance
Understand and properly execute all management register functions
Participate in inventories
Understand and execute cash control procedures including:
MERCHANDISING/VISUAL Assist in the implementation and maintenance of all merchandising/ visual directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times




Ensure deliveries are properly processed in a timely manner
Identify and communicate product concerns in a timely manner
Communicate inventory needs to support the business goal
HUMAN RESOURCES Assist in the recruitment, training and development of team
Assist in ensuring the integrity of payroll and the payroll process
Continually evaluate the performance of each associate and provide constant feedback to ensure results
Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
Support and provide follow-up for all training programs, seminars etc.
Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
WE ARE AN EQUAL OPPORTUNITY EMPLOYER M/D/F/V The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].
COMPENSATION RANGE 50,000.00 - 60,000.00 CAD
Michael Kors is a world-renowned,



award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God's Love We Deliver, a Current York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched "Watch Hunger Stop," partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.

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📌 Assistant Store Manager (Ontario)
🏢 Michael Kors
📍 Ontario