Our client is seeking a Program Lead, Process Documentation & Optimization to support a critical Private Banking transformation initiative. This individual will lead a team of Technical Writers responsible for documenting and standardizing operational processes while helping establish the foundation for a long-term process excellence program. Initially structured as a contract engagement, this role will play a key part in delivering the first phase of the initiative ahead of a targeted November 1st launch, with the potential to evolve into an ongoing program focused on operational optimization and continuous improvement.

Key Responsibilities

Lead and coordinate a team of four Technical Writers responsible for documenting end-to-end operational processes and procedures.

Partner closely with Private Banking stakeholders to identify, capture, and document current-state workflows and Standard Operating Procedures (SOPs).

Oversee the creation of documentation for approximately 24 critical SOPs and more than 100 high-volume operational activities.

Establish documentation standards, governance,



and best practices to ensure consistency and long-term maintainability.

Work cross-functionally with business leaders, operations teams, and subject matter experts to gather requirements and validate documentation.

Manage project timelines, deliverables, and stakeholder communications to ensure readiness for the November launch date.

Assess opportunities for process optimization and operational efficiencies as the initiative transitions from documentation into a broader improvement program. Support the development of a scalable framework for future process enhancement and knowledge management initiatives.

Required Skills & Experience

2-3 years of project management experience

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

Pay Rate: $35-42/hr

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

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📌 Program Coordinator (Ontario)
🏢 Insight Global
📍 Ontario