Drive operational excellence in collections with Emera as a Service & Collection Coordinator in Halifax, NS. Your role will focus on customer service and efficient account management.
This full-time position requires a motivated individual to oversee service delivery, collections, and contract negotiations. You will utilize your problem-solving skills to manage contractor communications and respond to customer inquiries effectively. Your experience in B2B relationships and consultative selling will enhance customer retention and streamline billing processes.
Key Responsibilities:
• Coordinate and track service and maintenance schedules • Issue purchase orders and maintain accurate records • Oversee contractor compliance and communication • Implement customer outreach strategies for secure payments • Resolve customer billing disputes and concerns
Requirements: • High school diploma; prefer related post-secondary education • 2-3 years of relevant customer-facing experience • Proficient in contract negotiations and collections • Solid negotiation and organizational abilities • Familiarity with Microsoft Office and accounting software
Contribute to customer satisfaction and operational efficiency with Emera in Halifax. #J-18808-Ljbffr