Lead transformative initiatives at telMAX as Senior Manager of Process Improvement & Transformation. Focus on optimizing cross-departmental functions to elevate customer experience and operational efficiencies.

This role involves reporting to the VP of Product Management & Customer Experience. You will diagnose challenges and implement effective changes that streamline workflows and enhance customer journeys. Your leadership will drive collaboration and accountability across various teams.

Key Responsibilities:



• Diagnose and address process inefficiencies across functions • Design and implement effective customer engagement processes • Activate cross-functional collaboration to achieve goals • Establish explicit outcomes and accountability for improvements • Measure and optimize customer and operational metrics

Requirements: • Track record in leading transformation from start to finish • Hands-on experience in process improvement methodologies • Familiarity with telecommunication or similar industries • Bachelor's degree in Business, Engineering, or relevant field • Certification in process optimization preferred

Your expertise will be essential in improving customer interactions and operational excellence at telMAX. #J-18808-Ljbffr

📌 Senior Process Improvement Role at telMAX (Winnipeg)
🏢 telMAX
📍 Winnipeg