Key Responsibilities

Liaise with distribution centers and 3PL partners on order status and product allocation, using SAP for order tracking and inventory visibility.

Job Type
Full time

Description
Key Responsibilities
Supply Chain & Distribution Coordination

Liaise with distribution centers and 3PL partners on order status and product allocation, using SAP for order tracking and inventory visibility.

Customer Service

Serve as the first point of contact for client inquiries via phone, email, and in-person.

Resolve customer issues promptly and professionally, escalating when necessary.

Maintain accurate records of customer interactions and feedback.

Project Coordination

Assist in planning, tracking, and reporting on internal projects and initiatives.

Monitor project timelines, budgets, and deliverables using project management tools.

Collaborate with cross-functional teams to ensure project alignment and success.

Cross-Functional Flexibility

Take on ad hoc cross-functional projects and administrative initiatives as business needs evolve, partnering with Sales, Marketing, Finance, Regulatory, and Supply Chain as required.

Office Management

Oversee day-to-day office operations, including vendor coordination, supply management, and facility maintenance.





Support onboarding of new hires by coordinating workspace setup and IT access.

Organize internal events, meetings, and team-building activities.

Administrative Support

Prepare reports, presentations, and correspondence for senior leadership.

Manage calendars, schedule meetings, expense report and coordinate travel arrangements for senior leadership.

Maintain departmental policies and ensure timely updates and compliance.

Requirements
Qualifications

Post-secondary education in Business Administration, Office Management, or related field.

3+ years of experience in an operations, administrative, or business support role, ideally spanning multiple functions.

Proficiency in SAP (or a similar ERP system) for order processing, expense management, and inventory/supply chain tracking.

Proficiency in Microsoft Office Suite and project management software (e.g., Asana, Trello, MS Project).

Strong organizational, communication, and problem-solving skills.

Comfortable working across multiple business functions with shifting priorities.

Ability to manage multiple priorities and work independently in a hybrid environment.

Preferred Skills

Experience in the pharmaceutical or healthcare industry.

Bilingual (English/French) is an asset.

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📌 Operations Coordinator- Canada (Ontario)
🏢 Zydus Pharmaceuticals (Canada
📍 Ontario