Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruitingfor a full-time permanent Member Retention Representative to join our team in the Individual Sales department. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office.
JOB FUNCTION If you are passionate about relationship building, providing exceptional customer service, and thrive in a fast-paced environment, then we’re looking for you! Reporting directly to the Manager, Individual Sales, the successful candidate will be responsible for utilizing retention strategies such as robust relationship building to increase loyalty and ensure product value realization while delivering exceptional customer service. This position manages inbound and outbound calls to members, as well as facilitating in person and virtual client and member meetings.
WHY CHOOSE SASKATCHEWAN BLUE CROSS? We’re driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions and empowered to make us stronger. The wellbeing of our employees, our members, our partners and our communities is at the heart of our operations.
Our industry is evolving fast, and so are we! We’re looking for people who:
Share our values
Believe that creating great experiences is totally within their control
Collaborate and always set others up for success
Build positive relationships and an understanding of what people’s needs are
See solutions and possibilities (not problems!)
Are simply outstanding at what they do
DUTIES & RESPONSIBILITIES Effectively manage a target number of daily inbound and outbound calls with existing members in regards to their individual policy
Listen, analyze, and assess member needs by offering individual focused guidance and solutions in support of retention
Identify opportunities to upsell coverage and add current benefit options to members that have renewed coverage
Analyze data and metrics to identify trends and areas of improvement to retain clients




Focus on maintaining the highest level of quality in delivering member communications, ensuring strict adherence to policies, protocols and best practices regarding the handling of personal and sensitive information
Cultivate member relationships and provide a positive member experience by responding to, coordinating, and effectively resolving inquiries and/or service challenges in a timely manner
Possess strong, detailed and technical product knowledge particular to the Individual Product line
Adhere to implemented procedures and adjust in accordance with insurance policies, sales processes, and workflow procedures while maintaining standard turnaround times
Administer and maintain files of individual policyholders, including the creation of letters, emails, memos, applications, renewals and other forms, documentation and reports as required
Effectively use the CRM system to manage assigned tasks and ensure accuracy of data input
Understand the broader sense of decisions and how it impacts the company, member, broker, and employee
Act as a primary contact and ensure phone coverage for any incoming inquiries during core business hours for the area on a rotational basis, as required
Provide back-up coverage to other members of the Individual Sales Support team as required or assigned
Other duties as assigned
QUALIFICATIONS & SKILLS Completion of a Post-Secondary diploma or certificate program in a related field at a recognized institution, an equivalent combination of training and experience will be considered
3-5 years of administration and or servicing insurance experience
Preference will be given to candidates who have successfully completed the Life License Qualification Program (LLQP) and provincial certification
The successful candidate will be required to obtain their provincial Accident & Sickness license as well as their Life license within 6 months of hire




Previous experience in the insurance industry would be considered an asset
Previous experience of retention/new sales over the phone required
Experience in developing and implementing retention strategies is required
Knowledge of the latest industry trends and best practices in customer retention
Ability to turn customers around and overcoming objections is a key asset
Strong technical skills in the Microsoft Office 365, including Word, Excel and PowerPoint, and familiarity with CRM software, with the ability to easily learn new programs
Must possess excellent written and verbal communication skills to be able to interact with customer and team members effectively
Strong analytical ability, with a commitment to accuracy and timeliness
Ability to analyze data and identify patterns to improve customer retention
Must be service oriented and responsive to our customers
Ability to manage multiple competing priorities while meeting frequent deadlines
Must have strong organizational and problem-solving skills
Ability to establish and maintain effective relationships, primarily over the phone
Strong critical thinking and decision-making ability
Commitment to ongoing personal development and continuous learning with willingness to participate in industry training
Must be able to work under pressure while maintaining composure and professionalism
Demonstrated ability to work with minimal supervision and within a team environment
Must be willing to travel, work flexible hours, and possess a valid Class 5 driver’s license
Legally entitled to work in Canada on an unrestricted basis
Criminal Record and background check satisfactory to Saskatchewan Blue Cross
Saskatchewan Blue Cross is an equal opportunity employer committed to diversity and inclusion and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
We are also deeply committed to Indigenous inclusion. We recognize the importance of lived experience, cultural knowledge, and traditional leadership. These are valued alongside conventional qualifications as part of our holistic approach to recruitment.

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📌 Member Retention Representative (Saskatchewan)
🏢 Saskatchewan Blue Cross
📍 Saskatchewan