Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service bothpersonally and through strong team leadership. This leader is responsible foralso providing direction to the Field Service Teamensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.

Pay Type

Full Time, Permanent

Compensation

$78,705.00 – $98,380.00

The listed target compensation includes commissions and other variable pay components and reflects expected annual earnings. It represents just one part of our total rewards package, and additional performance‑based bonuses or other elements may also apply.

As a Field Service Supervisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority

Working for the best in class equipment dealer and with the premium Caterpillar brand

Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

Competitive total rewards including: wages, benefits, and premiums (as eligible)

An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Model the way for secure, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives

Ensure all employees comply with established customer safety rules

Provide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operations

Promote customer satisfaction, follow up onrepairs and collaborate with other departments to deliver high level service





Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations

Improve customer and employee satisfaction by initiating corrective proceduresin the field service operations

Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos

Create quotes and review and prepare invoices for internal and external customers

Manage work-in-progress (WIP) and contamination control

Investigate and report accidents or near misses

Identify and resolveissues byinitiating corrective actions

Encourage continuous improvement for field operations through regularly scheduled meetings and associated training

Assist the PSM with the management of fixed assets and preparation for capital expenditures

Maintainmaintenance on the fleet of field service trucks

Manage employees at off-site locations

Work with a sense of urgency and foster team efforts to encourage growth

Must-haves for this role:

Post-secondary education

Minimum 5 years of experience in a service leader position

About Toromont Material Handling
Toromont Material Handling, a division of Toromont Industries Ltd., supplies, rents and services a complete range of material handling equipment—including electric and internal combustion forklifts, container handlers, and warehouse solutions. We are recognized for our superior technical expertise, strong customer relationships, and commitment to safety across all operations.

Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

Customer Service
Expert

Safety Conscious
Expert

Leadership
Expert

Education
High School Diploma or better in Accounting.

Some post college or better in Accounting.

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📌 Field Service Supervisor (Ontario)
🏢 Toromont Industries
📍 Ontario