Role: L3 Support Pega

Employment: Full Time

Location: Toronto, ON

Work Arrangement: Hybrid – 4 Days/Week We are seeking a Full Time L3 Support Pega qualified with strong Pega Platform, Java/Spring Boot, production support, monitoring, incident management, and RCA experience. The ideal candidate will own end-to-end L3 incident resolution and collaborate with development, infrastructure, L2, and vendor teams Key Responsibilities - Own end-to-end L3 incident resolution through ServiceNow within SLA - Perform deep technical analysis across Pega, Spring Boot, integrations, and database layers - Use Splunk for log analysis, correlation, and incident triage - Use Dynatrace/DataDog for performance analysis and dependency mapping - Monitor batch jobs, schedulers, queue processors, listeners,



and application health - Raise and manage defects through JIRA/JTFM - Document detailed RCA and map production issues to backlog items - Drive fixes with development teams through closure - Participate in daily defect triage and production support calls - Execute and validate standard, emergency, and release-related changes - Collaborate with L2, Development, Infrastructure, and vendor teams - Maintain runbooks, KT artifacts, and audit-compliant documentation - Identify monitoring gaps, alert tuning, and automation opportunities Mandatory Skills - Strong Pega Platform experience with CSA/PCSA or equivalent certification - Hands-on Pega tracing, clipboard, rules debugging, job schedulers, and queues - Strong Java/Spring Boot troubleshooting experience - Experience with APIs and microservices - Hands-on Splunk for log queries, analysis, and dashboards

📌 Support Pega-6 (Toronto)
🏢 Realign
📍 Toronto