Benefits:

Training & development

Dental insurance

Health insurance

Opportunity for advancement

Project Performance Manager Help Drive Project Success at ServiceMaster Restore of Winnipeg

At ServiceMaster Restore of Winnipeg, we're committed to being the restoration company of choice for our customers, insurance partners, and employees.

As ServiceMaster Restore of Winnipeg continues to grow, we're looking for someone who can help our Project Management Office operate at a higher level. This role is responsible for improving project performance, driving accountability, identifying bottlenecks, and ensuring our teams consistently hit operational targets. If you enjoy creating structure, solving problems, and turning data into action, this could be the opportunity for you.

You'll be responsible for helping our Project Management Office operate at a high level by tracking performance, identifying bottlenecks, monitoring compliance, and ensuring critical tasks don't fall through the cracks.

You will work closely with our Operations Manager, Project Managers, and Project Coordinators to improve consistency, accountability, and execution across the business.

What You'll Do Monitor Project Performance

Track project milestones, deadlines, profit margins, and job progress

Monitor project profitability and gross margin performance

Review work-in-progress (WIP) and aged projects to ensure timely resolution

Monitor estimate upload timelines and carrier SLA requirements

Ensure forecast information is accurate and up to date

Support weekly production and review meetings

Drive Accountability

Monitor key performance indicators (KPIs) and operational targets

Follow up on outstanding action items and commitments

Escalate and review project risks, concerns, and bottlenecks

Ensure projects continue progressing toward completion

Identify trends affecting profitability, productivity, and customer experience





Drive consistency across project management processes and standards

Support Compliance & Quality

Review project documentation for completeness and accuracy

Audit notes, photos, reports, and job files

Monitor internal compliance requirements

Ensure company processes and standards are being followed

Help maintain readiness for insurance partner and franchise audits

Manage internal compliance protocols

Improve Operational Excellence

Identify opportunities to improve workflow and efficiency

Help develop reporting and dashboards

Support process improvement initiatives

Assist with implementation of new systems and best practices and monitor success

Support customer issue resolution

What Makes You a Great Fit

Highly organized and detail-oriented

Comfortable holding others accountable

Strong analytical and problem-solving skills

Excellent communication and follow-up abilities

Able to balance multiple priorities in a fast-paced environment

Process-oriented with a passion for continuous improvement

Confident working with data, reports, and performance metrics

Confident influencing and challenging others when standards are not being met

Ability to build credibility and drive accountability through relationships rather than authority

Preferred Experience

Experience in property restoration, construction, insurance, or project management

Previous experience as a Project Coordinator, Project Manager, or similar role

Experience with DASH, XactAnalysis, Encircle, or similar project management systems

Advanced Microsoft Excel and reporting skills are considered an asset

What's In It For You?

Comprehensive benefits package

Ongoing professional development

Opportunity to play a key role in helping a growing organization scale

Team-oriented, high-performing team environment

Clear opportunity to expand responsibilities as the business grows

If you enjoy creating structure, solving problems, driving accountability, and helping teams perform at a higher level, we'd love to hear from you.

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📌 Project Performance Manager - Restoration (Winnipeg)
🏢 ServiceMaster Clean of Fraser Valley
📍 Winnipeg