Position Title: Client Relations Insurance Administrator

Employment Type: Full-time, Permanent

Location: Remote

Salary Range: $48,000-$55,000

Summary:

Canadian Dealer Lease Services Incorporated (CDLSI) is a leading provider of leasing services to the automotive industry. CDLSI manages the Client Relations, Accounting, and End of Term operations for a wide range of internationally renowned car makers. The Client Relations Insurance Administrator will report directly to the Client Relations Manager.

Responsibilities/ Duties:

· Responds to emails from customers and responds to insurance coverage inquiries.

· Reviews the insurance inboxes throughout the day and ensures that all emails are actioned and processed in a timely and orderly fashion.

· Handles and investigates issues relating to insurance coverage.

· Advises direct supervisor on trends and concerns.

· Answers internal queries from other departments and team members.

· Updates notes in the system of records and insurance policy information in the Insurance Tracking system.

· Assists with Insurance Tracking accounts by taking or making calls, as required by management.

· Assists with the Auto Dialers by preparing the Agentless Lists and ensuring they are processed in a timely manner.

· Manages both Insurance inboxes (French/English).

· Handles and investigate Action log Insurance Tracking Escalation as required

· Other duties, as assigned.

Requirements/ Qualifications:

· Post Secondary education required.

· Must be bilingual in French & English – Both verbally and written.

· 2+ years’ experience in a Call Centre environment.

· Strong knowledge of customer care techniques and processes.

· Exceptional analytical and listening skills.

· Ability to operate well in a call center team environment.

· Natural flair for coaching, engaging, and interacting with people.

· Demonstrated planning and organizational skills.

· Flexible and adaptable to working in a fast-paced team environment.

· Able to multitask and prioritize.





· Proficient with Microsoft Office (Word, Excel and Outlook).

· Critical thinker, attention to details.

About Canadian Dealer Lease Services Inc.:

Since 2011, CDLSI has been providing innovative, robust and secure leasing solutions, delivered with excellent customer experience.

We are proud to be a leader in Canada's retail automotive industry. We are a top provider of white label leasing solutions in Canada’s retail automotive industry.

What We Do

- Manage vehicle lease portfolio from inception to end of lease
- Answer queries from lessees regarding their vehicle lease contract
- Assist with account management such as updating banking information and change of address
- Coordinate lease returns and vehicle inspections
- Collaborate and liaise with dealers

If you are a person with a disability and have questions or would like help with your application, please email [email protected].

CDLSI reserves the right to have employees work out of the office and require your physical presence in the office at any time, at its sole discretion.

CDLSI is an equal opportunity employer. It is CDLSI’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. CDLSI does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.

CDLSI would like to thank all applicants for applying, but only those selected as potential candidates will be contacted.

Job Type: Full-time

Pay: $48,000.00-$55,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Wellness program
- Work from home

Application question(s):

- Do you have any post-secondary education in a related field?
- Are you bilingual in French and English – both verbally and written?
- How many years of experience in in a Call Centre environment do you currently have?

Language:

- French (required)

Work Location: Remote

📌 Client Relations Insurance Administrator (Greater Toronto Area)
🏢 Canadian Dealer Lease Services Inc. (CDLSI)
📍 Greater Toronto Area