PATIENT TRAVEL CLERK

Department: Health & Family Services
Reports To: Rosie Dugas, Director of Health
Position Type: Temporary Part-Time (10-month Leave Coverage)
Hours: 0.5 FTE (17.5 hours/week)
Wage: $22.97-23.74 per hour/based on experience
Application Deadline: Friday, Sept 25, 2026

About the Position

Gwa’sala-‘Nakwaxda’xw Nation Health & Family Services is seeking a Temporary Part time Patient Travel Clerk to coordinate medical travel services for community members who need to travel outside the community to access medically necessary health services.

The Patient Travel Clerk is a key point of contact for community members and families and provides respectful, culturally safe, confidential and compassionate support throughout the medical travel process.

Key Responsibilities

- Coordinate patient travel arrangements, including flights, ferries, ground transportation and accommodation.
- Process medical travel requests and ensure required forms and documentation are complete.
- Coordinate eligible meals, escorts and travel-related reimbursements.
- Communicate with clients, families, health care providers, hospitals, FNHA and transportation/accommodation providers.
- Assist clients with navigating the FNHA Medical Transportation process.
- Maintain accurate and confidential client, travel and financial records.
- Track appointments, travel arrangements, reimbursements and required documentation.
- Respond to travel changes, cancellations and urgent travel needs.
- Monitor medical travel expenses and assist with program reporting.
- Identify barriers to accessing health care and bring concerns forward to the Health Director.
- Maintain current knowledge of FNHA Medical Transportation policies and requirements.

Cultural Responsibilities

The Patient Travel Clerk will provide services that respect Gwa’sala-‘Nakwaxda’xw and Kwakwaka’wakw culture,



values and community protocols.

The successful candidate will:

- Provide culturally safe, trauma-informed and respectful service.
- Recognize the importance of family, Elders, culture and community connection when members are travelling away from home for medical care.
- Support clients in identifying and communicating their cultural safety needs.
- Respect client dignity, privacy, self-determination and informed choice.
- Recognize the unique challenges of accessing health care from a rural and remote First Nations community.

Qualifications

- Experience working with confidential information is required.
- Knowledge of FNHA Medical Transportation.
- Experience working with First Nations communities is an asset.
- Knowledge of Gwa’sala-‘Nakwaxda’xw and/or Kwakwaka’wakw culture is an asset.
- Strong organizational, communication and interpersonal skills.
- Strong attention to detail and ability to manage multiple priorities.
- Ability to work independently and as part of a health team.
- Ability to handle sensitive situations with professionalism, compassion and confidentiality.
- Proficiency with computers, email and Microsoft Office.

Equivalent education and experience may be considered.

What We Offer

- Part-time employment at 17.5 hours per week.
- A meaningful opportunity to support GNN community members in accessing health care.
- A community-based and culturally grounded work environment.
- Opportunities for training and professional development.

How to Apply

Please submit a cover letter and resume outlining your qualifications and experience to:

[email protected]
Rosie Dugas
Health Director
Gwa’sala-‘Nakwaxda’xw Nation Health & Family Services

Application Deadline: Sept 25, 2026

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $22.97-$23.74 per hour

Expected hours: 17.5 per week

Work Location: In person

📌 Patient Travel Clerk (Temporary Part-time) (Port Hardy)
🏢 Gwa'Sala-'Nakwaxda'Xw Nations
📍 Port Hardy