It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the journey of work truly enjoyable and fulfilling!

About Us:

We are seeking ambitious individuals who share our values and our passion for making a positive impact on people's lives around the world. If you are looking for a career that challenges and inspires you, then you've come to the right place.

About You:

Make a difference in someone's life today! The ideal candidate will be fluent in both English and French and possess strong knowledge of insurance products and customer service excellence. This role involves advising clients on the best insurance solutions based on their needs and circumstances, handling inquiries, and maintaining client satisfaction at all levels.

In this role, you’ll get to experience:

- Assist the inbound call center in selling accident and sickness travel insurance to new and existing clients, including Canadian and international travelers, students, and expatriates such as diplomats, NGOs, and aid organizations.
- Provide information to customers in response to inquiries regarding products and services, converting a high percentage of calls into sales.
- Meet established sales targets.
- Determine client insurance coverage, calculate premiums, and establish method of payment.
- Provide information concerning group and individual insurance packages, the range of risk coverage benefits paid, and other policy features.
- Understand customer needs and recommend products accordingly.
- Explain product selection rationale to customers and ensure that customers understand eligibility requirements, benefits, exclusions, and definitions.
- Know specific insurance vocabulary and jargon and be able to communicate information in policy wording to customers/proxies.
- Track all client information in CRM.




- Simultaneously use distinct online systems to process quotes and sales.
- Guide customers through the application and confirmation process and send confirmations to customers and/or proxies/affiliates.
- Answer customer inquiries about coverage, emergency assistance, refunds, etc.
- Guide international student policyholders through medical assistance and claims processes, escalating cases where necessary.
- Track affiliate (student/group/agent) information accordingly in the CRM system.
- Understand current product updates/promotions available to clients.
- Complete administrative tasks during slow periods.
- Ability to address issues, provide support, and offer information, to keep customers satisfied and retain business.

What you bring:

- High School diploma
- 1-2 years of experience in sales or call center roles within the insurance or banking/financial sectors
- Exceptional verbal and written communication skills, bilingual in French and English
- A&S; or LLQP license is required
- Prior experience in telephone-based customer service

Preferred Skills

- Excellent listener
- Calm and professional under stress
- Compassionate and friendly demeanor
- Proficient in multitasking
- Computer literate with strong typing and internet navigation skills
- Explicit telephone voice
- Highly adaptable

What’s in it for you:

- Hybrid work environment
- Excellent health benefits
- Employee assistance program
- Wellness account
- Minimum 3 weeks’ vacation
- Generous sick and flex days




- Opportunities to learn new skills, grow, and move into different roles
- A work environment that embraces diversity and promotes inclusivity.
- Supportive leadership prioritizes your success and cares about your well-being.
- A growth trajectory that is designed to expand both vertically and horizontally, providing you with opportunities to pursue your passions and acquire new skills.

Additional Notes

- Our work week is Monday to Friday, 8 hours per day. Flexibility to work shifts from 8 a.m. to 9 p.m., Monday through Friday, with occasional Saturdays and holidays is required.
- A laptop will be provided

MSH is an Equal Opportunity Employer

MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions.

Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it as well as the rules of MSH International.

Job Types: Full-time, Permanent

Pay: $45,000.00 per year

Benefits:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Licence/Certification:

- LLQP (preferred)

Work Location: Hybrid remote in Montréal, QC

📌 Bilingual Insurance Solutions Advisor (Canada)
🏢 MSH International (Canada
📍 Canada