Who we are:

Accident Support Services International Ltd. (ASSI) is a leader in providing innovative collision reporting solutions across North America. By partnering with police and the insurance industry, we streamline the reporting process for property damage collisions, allowing law enforcement to focus on higher priority community needs.

The Opportunity:

We are seeking a hands-on Bilingual (French/English) Manager to lead our Timmins Collision Centre located at 185 Spruce St S Timmins, ON P4N 2M7, CA. This is a “working manager” role, meaning you will be actively involved in daily operations, including preparing collision reports, photographing damaged vehicles, and assisting drivers in reporting their collisions to insurers.

Hours of operation include:

- Monday to Friday: 8:00 AM – 4:00 PM

Please note this job opportunity will be available for a start date in late November.

As Manager, your main duties and responsibilities include:

- Responsible for the daily operations of the centre, including data quality control, record keeping, and meeting performance targets/and company objectives;
- Responsible for recruiting, hiring, and scheduling of employees;
- Responsible for the performance management of employees including all training, evaluating, and reporting;
- Greet visitors, determine their needs and direct them accordingly through the reporting process;
- Communicate the reporting process with clients and explain the necessary information required to proceed;
- Respond to telephone inquiries or forward callers to the appropriate person or authority;




- Evaluate whether a collision meets the eligibility requirements to be reported at the collision reporting centre (CRC);
- Verify driver documents (license, ownership, and insurance);
- Interview drivers to determine collision details and assist them in the initial stages of reporting to Insurance;
- Data enter information using custom software in order to produce collision reports for Police and Insurance;
- Photograph vehicle damage and upload images into collision report (to be done outdoors, in all weather conditions);
- Organize and co-ordinate workflow between CRC and Police personnel;
- Operate digital scanner to transfer paper documents to digital file database; and
- Other duties as assigned.

You would be a great fit if you have the following:

- At least 3+ years of people and management experience, including hiring and scheduling, and possessing a solid customer service background;
- Must be fluent in English and French;
- Able to undergo and pass additional background testing; complete criminal background check;
- A valid Driver’s License, and a good understanding of the rules of the road;
- A high level of emotional intelligence, and an empathetic demeanor;




- Patience and the ability to stay calm and even-keeled while adapting to a variety of situations in a fast-paced environment;
- Attention to detail, organization skills and superior time management skills;
- Excellent keyboarding, and general computer skills;
- Ability to set priorities, meet deadlines, proactively solve problems and possess a strong work ethic.

What we offer

Working with us, you will be provided with a unique work experience, as you will be the face of the company assisting citizens in reporting their collision to the Police and their insurance company. At Accident Support Services International, we provide competitive compensation packages which include health and dental advantages; continuous training; job stability; and many opportunities for career development

ASSI is an equal opportunity employer committed to fostering an inclusive, accessible, and respectful workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates participating in all aspects of the recruitment process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

- Dental care
- Extended health care

Experience:

- management: 3 years (required)

Language:

- French (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Manager (Late November 2026 Start) (Canada)
🏢 Accident Support Services International
📍 Canada