Business Reliability Analyst:
On behalf of our Financial Services client, Procom is searching for a Business Reliability Analyst for a permanent role. This position is a hybrid position with 3 days onsite at our client’s Markham, Ontario office.

Business Reliability Analyst - Job Description:
The Business Reliability Analyst is responsible for supporting the stability, reliability, and operational readiness of business-critical technology services and processes. The role involves monitoring production systems, coordinating incident resolution, and working with internal teams and third-party vendors to maintain service availability and operational effectiveness.

Business Reliability Analyst - Responsibilities:

- Support daily operational activities across on-premise and cloud environments
- Monitor production technology services to ensure operational stability
- Coordinate incident resolution activities and escalate issues as required
- Support operational reporting and service level monitoring
- Participate in after-hours support and major incident activities
- Support IAM processes including provisioning and access reviews
- Assist with Business Continuity Management and disaster recovery activities




- Develop and improve standard operating procedures and operational controls
- Support vendor management and compliance activities
- Provide first-level support for telecommunications and physical security systems

Business Reliability Analyst - Mandatory Skills:

- Bachelor’s degree or diploma in a related field
- 5+ years of experience in IT Operations or Service Management
- Strong knowledge of ITIL processes
- Experience with ITSM platforms like ServiceNow
- Understanding of Business Continuity and Disaster Recovery practices
- Knowledge of IAM processes and controls
- Solid analytical and problem-solving skills

Business Reliability Analyst – Nice-to-Have Skills:

- ITIL certification
- Experience with BCM and DR programs
- Familiarity with audit and compliance activities
- Proficiency in Microsoft Office applications
- Ability to manage multiple priorities

Business Reliability Analyst – Assignment Length:
This is a permanent position.

Business Reliability Analyst - Start Date:
ASAP

Business Reliability Analyst - Assignment Location:
Markham, Ontario, Canada, with a hybrid work environment requiring 3 days in the office.

📌 Business Reliability Analyst (Canada)
🏢 Procom
📍 Canada