Senior Developer

Vancouver, British Columbia

Job Summary

Role: Developer Support Engineer
Key Responsibilities:

- Handle and respond to developer/creator queries related to app and platform issues.
- Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard .
- Support queries related to admin verification and app removals .
- Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
- Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.
- Work with internal/partner teams when further investigation or consultation is required.
- Maintain proper documentation and follow the defined support processes and SLAs.
- Communicate professionally with developers/creators and ensure timely follow-up on open issues.

Preferred Skills:

- Good troubleshooting and analytical skills.
- Strong written and verbal communication.
- Ability to understand technical issues and explain solutions clearly.
- Familiarity with web platforms, dashboards, APIs, or software development concepts is a plus.
- Good documentation and research skills.
- Ability to work independently as well as collaborate with cross-functional teams.

Experience: 2–5 years in Technical Support, Developer Support, Application Support, or a similar role.

Key Responsibilities

Role: Developer Support Engineer
Key Responsibilities:

- Handle and respond to developer/creator queries related to app and platform issues.
- Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard .
- Support queries related to admin verification and app removals .
- Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
- Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.




- Work with internal/partner teams when further investigation or consultation is required.
- Maintain proper documentation and follow the defined support processes and SLAs.
- Communicate professionally with developers/creators and ensure timely follow-up on open issues.

Preferred Skills:

- Valuable troubleshooting and analytical skills.
- Strong written and verbal communication.
- Ability to understand technical issues and explain solutions clearly.
- Familiarity with web platforms, dashboards, APIs, or software development concepts is a plus.
- Good documentation and research skills.
- Ability to work independently as well as collaborate with cross-functional teams.

Experience: 2–5 years in Technical Support, Developer Support, Application Support, or a similar role.

Skill Requirements

Role: Developer Support Engineer
Key Responsibilities:

- Handle and respond to developer/creator queries related to app and platform issues.
- Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard .
- Support queries related to admin verification and app removals .
- Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
- Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.
- Work with internal/partner teams when further investigation or consultation is required.
- Maintain proper documentation and follow the defined support processes and SLAs.




- Communicate professionally with developers/creators and ensure timely follow-up on open issues.

Preferred Skills:

- Good troubleshooting and analytical skills.
- Strong written and verbal communication.
- Ability to understand technical issues and explain solutions clearly.
- Familiarity with web platforms, dashboards, APIs, or software development concepts is a plus.
- Good documentation and research skills.
- Ability to work independently as well as collaborate with cross-functional teams.

Experience: 2–5 years in Technical Support, Developer Support, Application Support, or a similar role.

Other Requirements

Role: Developer Support Engineer
Key Responsibilities:

- Handle and respond to developer/creator queries related to app and platform issues.
- Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard .
- Support queries related to admin verification and app removals .
- Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
- Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.
- Work with internal/partner teams when further investigation or consultation is required.
- Maintain proper documentation and follow the defined support processes and SLAs.
- Communicate professionally with developers/creators and ensure timely follow-up on open issues.

Preferred Skills:

- Good troubleshooting and analytical skills.
- Strong written and verbal communication.
- Ability to understand technical issues and explain solutions clearly.
- Familiarity with web platforms, dashboards, APIs, or software development concepts is a plus.
- Good documentation and research skills.
- Ability to work independently as well as collaborate with cross-functional teams.

Experience: 2–5 years in Technical Support, Developer Support, Application Support, or a similar role.

📌 Senior Developer (Canada)
🏢 HCLTech
📍 Canada