Quest Support Services Inc is a private agency that provides services that enhance the lives of people with disabilities. Reporting to the Director – Individual Care, this position is a senior management opportunity responsible for the operations of the LIVING Department. This position is a leadership role where the successful candidate must demonstrate competence, professionalism, collaboration and a focus on overall Agency operations.

Job Duties

Oversee Individual Care Supervisor(s) - Living as assigned

Mentor supervisors, provide feedback, and audit caseloads and documentation

Complete all items outlined in Individual Care Supervisor: Living ; can work directly with supported individuals as needed

Monitor staffing hours and individuals’ hours of supports received in the Living Program

Ensure services align with Persons with Developmental Disabilities (PDD) Service Plan; Report outcomes as required to the Director - Individual Care or designate

Ensure Living Program management is completing individual annuals and proper documentation

Attend intakes for individuals wishing to access/change services through Quest Support Services Inc.

Work in collaboration with the Associate team to increase efficiencies and positive impacts across the Agency

Serve on community boards in leadership positions to bring positively influential knowledge to improve Agency outcomes

Ensure the Agency is adhering to applicable Creating Excellence Together (CET) guidelines

Oversee and complete employee training and discipline as required





Work in coordination with agency departments to ensure initiatives benefit the Living Program; and coordinate their roll out with necessary parties

Ensure employee evaluations of DSWI’s and DSWII’s are completed; complete supervisor evaluations

Conduct abuse investigations according to Abuse Prevention and Response protocol

Serve as agency trainers both for agency orientation and specialized internal agency courses

Participate in the PDD philosophy of Quality Assurance by implementing and developing of monitoring systems

Facilitate communication and requests with agency funders (PDD/Nunavut/Government of Yukon/CFS)

Ensure that the vision of the agency is carried out in Living Program services

Provide direction regarding resolving conflicts/issues in the day-to-day of company operations

Essential Skills

Excellent leadership abilities including developing and engaging employees

Ability to collaborate effectively

Accountability and independence in job duties

Use critical thinking to solve problems and adapt to change

Effective professional communication (written and verbal)

Requirements/Qualifications

Post-Secondary Degree or Diploma in Psychology or related discipline

3 years’ work experience in disability services.

1-year work experience in a management role

Valid Class 5 Driver’s License; vehicle to be used for work purposes with $2 million liability coverage

Transparent Criminal Record

Position Details

Hours: Monday to Friday: 8:00-16:30

Salary: based on education and experience

Additional Benefits

Paid time-off

Alberta Blue Cross benefits package

Lethbridge Fitness Club Corporate Membership rates

JOB POSTING CLOSING DATE September 28, 2026 @ 8:00am

📌 Associate Director- LIVING (Winnipeg)
🏢 Avanti Software
📍 Winnipeg