Become a key player at FYihealth Group as a Bilingual IT Analyst. Act as the first point of contact in resolving IT issues, fostering a positive work environment in Calgary or Vancouver.

The ideal candidate will have 1-2 years of IT experience and knowledge in IT service management. You’ll engage with users across various businesses like FYidoctors and BonLook, providing first-level support and documentation to enhance service quality.

Key Responsibilities: • Provide first-level IT support for all business units • Respond to requests via phone, email, or online forms • Identify and diagnose application and hardware issues • Document incident details in our Service Desk Plus system • Escalate unresolved incidents to Technical Support

Requirements: • 1-2 years of IT service experience • Familiarity with Windows 11, Active Directory, and Office 365 • Bilingual proficiency in English and French • ITIL Foundations certification is a plus • Excellent communication and problem-solving skills

Support our mission for exceptional eye care while enhancing your career in a energetic team culture.

📌 Bilingual IT Analyst at FYihealth Group (Winnipeg)
🏢 FYihealth Group
📍 Winnipeg