Job Title: Business Analyst

Duration: 12 months (Hours: 1,805.25) (Maximum Extension Term: 12 months)

Location: Edmonton, AB ( 7000 - 113 ST, Edmonton, Alberta T6H 5T6)

Work Type: This resource will primarily work remotely; however, the resource may be required to attend meetings or work sessions in office on reasonable notice from the Province, up to 15%. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions

Hours/Day: 7.25

Hours/Week: 36.25

Working Hours

- Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province
- Work must be done from within Alberta, Canada, due to network and data security issues.

Work Arrangement:

- This resource will primarily work remotely; however, the resource may be required to attend meetings or work sessions in office on reasonable notice from the Province, up to 15%. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions. However, in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink and time to and from Edmonton and/or travel within Alberta will be at no cost to the Province.
- The expectation will be for the resource to work from the office as need basis.

Description:

Project Name:

Enter Project Name

1. Establish Effective Wi-fi in Correctional Facilities
2. Video Visitation Service (VVS)– Implementation

Scope: Technology and Innovation ministry requires Information Technology (IT) professional resources to provide a Senior Technical Business Analyst for the project delivery of the IMT ministry projects to Modernize & Enhancements of GoA Service Delivery within the ministry of T&I; for the Alberta Public Safety and Emergency Services Ministry (PSES) - Correctional Services Division (CSD)

Initiatives to Modernize & Enhancements of GoA Service Delivery include multiple Department applications including the following:

Establish Effective Wi-Fi in Correctional Facilities- Phase 2 Implementation- Alberta’s provincial correctional centers continue to face technology and connectivity limitations that restrict access to modern digital services and can impede the delivery of key justice, health, and correctional initiatives.

The Correctional Services

Division (CSD) Wi-Fi Implementation initiative is delivering secure end-to-end wireless infrastructure across all provincial correctional facilities, with implementation now substantially complete and only two of the ten facilities remaining. Once fully deployed, the solution will support virtual court appearances, electronic disclosure, e-learning, telehealth, staff mobility, and other digital services, improving operational efficiency, enhancing service delivery,



and enabling correctional facilities to support current and future government digital transformation priorities.

Video Visitation Service (VVS)– Implementation

Alberta Correctional Services has been implementing a province-wide Video Visitation Service (VVS) to provide inmates with secure, reliable virtual access to family, friends, legal counsel, and other approved professional visitors. The initiative was originally established to ensure visitation services could be maintained during pandemic-related or similar disruptions while also modernizing the overall visitation experience across provincial correctional facilities. With implementation completed at the Edmonton Remand Centre (ERC) and the project now in its final key phase, the focus is on realizing the original vision of a modern, standardized video visitation platform, including enhanced technology capabilities and system-to-system integration with the Offender Management System.

In addition to improving accessibility, operational efficiency, and service delivery, the initiative establishes the foundation for future province-wide expansion of video visitation capabilities, enabling Correctional Services to support evolving operational needs and deliver a consistent, scalable visitation experience across Alberta's correctional network.

Duties

- Lead consultations and facilitate stakeholder meetings.
- Create business requirements, functional specifications and technical requirements.
- Create new business and technical processes and complete business process reviews/re-engineering for existing processes.
- Facilitate business process improvement sessions.
- Assist in the development of new IT services.
- Schedule, organize and lead project status meetings and other meetings as required.
- Provide support by bridging communication between vendors, client ministries, and corporate technical and business teams.
- Escalate unresolved issues/risks, options and recommendations.
- Responsible for business architecture design, software system specifications design, and database modelling.
- Participate iterative development using model-based processes.
- Perform project management, business and technical analysis and systems design in delivering complex software solutions spanning n-tier development environments.
- Produce project artifices with XML; UML and/or other web services technologies.
- Prepare, update and manage documents defining the business requirements, software requirements, functional design, and project plans and schedules reflecting achievable deliverables for the applications.




- Prepare regular project status reports indicating project deliverables, possible risk and issues, timelines and anticipated effort.
- Ensure appropriate project communication occurs to all parties involved during all phases of the project.
- Identify required user training.
- Additional responsibilities as required by the Project Manager for a Business Analyst or Lead Technical Analyst role

RESOURCE REFERENCES

- Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource.

QUALIFICATIONS :

Must Have

Attestation

Yes/No - Attestation - Conflict of Interest

Education

Yes/No - (BA)The proposed resource must meet or exceed one of the following:

- University graduation in business, management or a related discipline and four-year Technical Business Analyst (BA) experience; OR
- Two-year diploma in business, management or a related discipline and six-year BA experience; OR
- One-year certificate in business, management or a related discipline and seven-year BA experience; OR
- Eight-year BA experience

Work Experience

Experience in developing integrated system and technical design specifications on complex engagements.

Experience in facilitating and managing business process development and process re-engineering workshops and sessions.

Experience in gathering requirements from a diverse group of stakeholders across ministries or departments.

Experience translating business requirements into detailed technical requirements in an enterprise IT environment.

Experience working with correctional facility systems related to business processes and gathering requirements.

Nice to Have

Work Experience

Experience adapting to new business environments, performing root-cause analysis, resolving issues, improving processes, delivering work independently, and collaborating effectively with cross-functional teams.

Experience adapting to current business environments business and technical teams, coordinating with vendors, managing stakeholder relationships, and facilitating collaboration to achieve project objectives.

Experience eliciting, analyzing, and documenting business requirements for Artificial Intelligence, Generative AI, intelligent automation, and other data-driven solutions while collaborating with business, product, and technical teams.

Experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.).

Experience leading stakeholder engagement activities, including workshops, requirements sessions, governance meetings, steering committees, and executive briefings involving senior management, project sponsors, vendors, and cross-functional teams.

Experience working in or for the public sector.

Experience working within an agile development environment.

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