Lead operational excellence in client services with Canada Life as the Director of Client Experience and Operations. Enhance service delivery and business performance within a virtual environment.

In this key leadership position, you will manage the Financial Solutions Centre, focusing on driving sales and delivering outstanding client experiences. Your strategic oversight will involve developing business plans and operational strategies that align with Canada Life's goals, fostering a culture of continuous improvement.

Key Responsibilities:



• Oversee strategy and performance of the Financial Solutions Centre • Mentor and develop client service and operations leaders • Create and implement business plans for virtual advice growth • Ensure operational efficiency and regulatory compliance • Lead efforts to improve client processes and service quality

Requirements: • Leadership experience in financial services or related sectors • Industry certifications like IFIC, CSC, or LLQP are beneficial • Degree in Business or similar field • Solid skills in strategic planning and team development • Excellent communication skills for stakeholder engagement

Drive client success and operational strategies at Canada Life, transforming how clients experience financial services.

📌 Canada Life Director of Client Operations (Toronto)
🏢 Canada Life
📍 Toronto