Be a key player in customer support at CPKC as a Coordinator in Winnipeg, Manitoba. In this role, you will manage customer interactions, ensuring transparent communication and effective resolution of inquiries and issues.

As part of CPKC's 24/7 Network Service Center, the Coordinator is pivotal for linking customers with internal resources. This full-time position requires a proactive approach to managing requests and handling service disruptions while keeping the customer experience at the forefront. Strong organizational skills and attention to detail are critical for success.

Key Responsibilities:



• Promptly respond to various customer inquiries • Monitor and communicate shipment statuses effectively • Investigate and resolve customer service issues • Facilitate resolution by collaborating with internal teams • Keep accurate records of customer interactions

Requirements: • High school diploma; business-related education is a bonus • Background in logistics or customer service preferred • Excellent communication and time management skills • Ability to thrive in high-pressure situations • Proficient in English; other languages are a bonus

Support CPKC's mission by providing exceptional customer service and contributing to operational success.

📌 Coordinator Customer Service Role at CPKC (Winnipeg)
🏢 CPKC
📍 Winnipeg