This position is part of a team whose primary purpose is to complete independent, objective Quality Assurance reviews of mortgage and loan credit transactions and provide reasonable assurance that all of Manulife Bank's credit risk policies, procedures and regulatory guidelines are being adhered to.

Responsible for the annual review of a portfolio of Specialized Lending loans through the gathering and evaluation of insurance & Bank documentation, ensuring compliance to company policies, standards & procedures and adherence to all financial industry regulations.

Position Responsibilities:

- Review of loans using an established review methodology, assist in identifying actual and potential loan issues at the earliest possible time; loans that are not compliant are highlighted and actioned in accordance with file escalation processes.
- Request (and follow-up as needed), review, & evaluate documentation provided by the advisor and/or client required to complete Level 1 or Level 2 annual reviews; ensuring loan reviews are conducted in a timely, efficient and professional manner.
- Track, document, and update all assigned reviews, completed reviews, & in process reviews, with monthly completion targets for both Quick and Full annual reviews.
- Other activities include completion of loan withdrawal requests, updates/requests to Credit Risk Management, and completion of other customer enquiries in a timely manner.
- Build and maintain professional relationships and work collaboratively with all lines of business within the Bank, including Account Management, Sales, Account Support, and Credit Risk Management.

Required Qualifications:

- 5 years of experience in underwriting/loan review/credit review of Personal and/or Commercial loan products.
- Firm grasp of lending credit principles and ability to comprehend insurance policy documents; experience with financial statement analysis is an asset.
- Strong communication skills, including the ability to convey complex ideas clearly and concisely.
- Demonstrated ability to prioritize and manage multiple assignments in a fast-paced setting to meet deadlines with efficiency and accuracy.
- Exceptional interpersonal skills, with the confidence, credibility, and ability to work effectively within the organization.
- High level of professionalism, self-motivation and sense of urgency with the ability to work successfully with minimal supervision.




- Demonstrated ability to use MS Office (MS Word and Excel and internet-based communication mediums) – knowledge of Manulife Bank systems is an asset.
- Exemplary proficiency (spoken and written) in English (with French bilingualism being an asset for this role).

Preferred Qualifications:

- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡をお願いします。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

📌 Credit Risk Review Analyst (London)
🏢 Manulife Financial
📍 London