Enhance vacation experiences as a Customer-Focused Operations Agent with Sunwing Vacations. This role is integral to managing customer interactions and operational efficiency.

As a key player in the team, you’ll bring three years of travel or airline experience to support various departments. Your responsibilities will include managing flight schedules, resolving discrepancies, and ensuring a high level of customer satisfaction. Your solid problem-solving and communication skills are essential in assisting customers during irregular situations.

Key Responsibilities: • Input flight schedules into selling systems accurately • Communicate effectively about schedule changes to customers • Resolve Passenger Name Record (PNR)



issues quickly • Audit and manage e-Package bookings for quality • Assist in customer care during irregular operations

Requirements: • Minimum 3 years in airline or travel industry service • Proficient in MS Office, especially Outlook and Excel • Demonstrated verbal and written communication skills • Detail-oriented with strong multitasking abilities • Ability to work independently and under pressure

Drive customer satisfaction and operational success while creating memorable travel experiences at Sunwing.

📌 Customer-Focused Operations Agent Sunwing (Winnipeg)
🏢 Sunwing Vacations Group
📍 Winnipeg