Lead with impact at Buildots as the Customer Success Team Lead for the North America Standard Projects portfolio. Develop a high-performing team dedicated to customer satisfaction and advocacy. Your primary focus will be on managing and coaching a team of Customer Success Managers, ensuring clients extract maximum value from Buildots' innovative platform.

This role emphasizes the importance of collaboration with internal teams to achieve business success while overseeing customer onboarding and managing account health. You'll also play a critical role in hiring and performance evaluations. Key Responsibilities:

- Develop and manage a team of 8–10 CSMs
- Conduct annual performance reviews and coaching sessions
- Track and analyze KPIs aligned with business objectives
- Facilitate onboarding and smooth customer adoption
- Address and manage escalated customer concerns Requirements:
- Relevant experience in customer success management
- Proven leadership and coaching capabilities
- Familiarity with performance management techniques
- Solid collaboration skills across departmental teams
- Adept at executive-level communication and problem-solving Make a vital contribution to customer wellness and business growth at Buildots.

📌 Customer Success Manager Development Lead (Toronto)
🏢 Buildots
📍 Toronto