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Careers

Customer Success Manager

We're looking for a passionate Customer Success Manager to help brands get the most out of Heylist. In this role, you'll build lasting client relationships, guide customers through onboarding, and ensure they achieve meaningful results with our platform. You'll be the trusted partner who turns great experiences into long-term success.

Experience 3 + Years Job type Full Time Location Flexible Language Bilingual (En+Fr) Salary ~$55,000 CAD

Role Overview

As CSM, you'll own the post-sale journey for a portfolio of Heylist customers. You'll onboard them, drive adoption, identify expansion opportunities, and act as their strategic partner, working closely with Sales, Product, and Support.

Key Responsibilities

1. Onboarding & Adoption

- Own onboarding for recent customers and set them up for early wins
- Drive adoption of Heylist features across your accounts
- Deliver training, best practices, and enablement content

2. Relationship & Retention

- Build strong relationships with marketing leaders and campaign managers
- Run quarterly business reviews and success planning
- Proactively surface risks and coordinate cross-functional saves

3. Expansion & Advocacy

- Identify expansion opportunities and partner with Sales to close them
- Turn happy customers into references, case studies, and advocates
- Bring customer feedback to Product to shape the roadmap

What You'll Own

- Retention, expansion, and health for your portfolio
- Customer outcomes and time-to-value
- Voice of customer inside Heylist

Requirements

- 3+ years in Customer Success, Account Management,



or similar B2B SaaS role
- Track record of driving retention, adoption, and expansion
- Strong communication and stakeholder management skills
- Highly organized, comfortable running multiple accounts in parallel
- Fluent in English and French

Nice to Have

- Experience with marketing teams, agencies, or creator platforms
- Familiarity with CS tools like Gainsight or ChurnZero

Success Metrics

- Gross and net retention across your portfolio
- Expansion revenue driven with Sales
- Customer health scores and NPS
- Adoption and time-to-value for new customers

About Heylist Heylist is transforming how brands and creators collaborate. Our platform helps marketers identify the right creators, streamline campaign management, and measure results with confidence. We partner with leading global brands and are building the go-to solution for data-driven creator marketing.

We’re a fast-growing, venture-backed team fueled by curiosity, creativity, and execution. If you thrive in high-velocity environments and want to shape the future of the creator economy, you’ll feel right at home. Our Core Values Trust is how people grow ideas, communities, and brands. We believe the future belongs to those who empower human creativity, earn trust, and create opportunities together.

At Heylist,



we’re reimagining how consumers and marketing collaborate. We’re helping brands activate trusted communities, transform customers into creators, and make social marketing an always-on engine for growth.

Our goal is simple: help every brand grow through the people who trust it most. One Be curious. Understand deeply. Two Cancel the noise. Simplify complexity. Three Be optimistic. Find the opportunity. Four Be useful. Help others win. Five Pursue excellence. Make good great. Six Stay relentless. Deliver results. Seven Be proud. As a team.

- Health & wellness Group insurance coverage and retirement savings contributions.
- Equity & ownership Stock option plan to grow with the company.
- Work tools Essential work tools covered by the company.
- Flexible paid time off Versatile paid days for illness or family obligations.
- Inclusion & diversity A diverse and inclusive environment where everyone is empowered to contribute.

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