Become a Customer Support Expert at Lightspeed, focusing on NuORDER's B2B platform. Your passion for technology and customer service will shine as you assist users in real-time.

As a part of our team, you will be tasked with troubleshooting various app issues while managing customer inquiries across chat, email, and phone. Providing exemplary service to our clients, particularly VIP customers, will be central to your role, along with actively contributing to improving team processes and achieving customer satisfaction.

Key Responsibilities: • Troubleshoot app issues raised by clients and internally • Review and validate integration logs for data issues • Provide configuration guidance on application features • Manage a high volume of customer support tickets • Collaborate with team members for best outcome

Requirements: • 2+ years in customer service or technology roles • Experience with SaaS or B2B products • BA/BS or relevant equivalent experience

Deliver outstanding technical support and contribute to Lightspeed’s mission in enhancing wholesale experiences.

📌 Customer Support Expert for NuORDER at Lightspeed (Winnipeg)
🏢 Socket.dev
📍 Winnipeg