Join Tubi as the Director of Product Support Operations and lead AI-first initiatives. Revolutionize product support for over 100 million active users in this hybrid role.

This position is based in San Francisco, New York, Los Angeles, or Toronto and requires a leader with at least 7 years of proven technical program management experience. You will guide a dynamic team in designing, executing, and refining the operational models critical for customer success. Your strategic oversight will influence major initiatives across various teams, driving both impact and innovation daily.

Key Responsibilities:



• Define and execute the strategy for Product Support Operations • Cultivate high-performing Technical Program Management teams • Develop agentic workflows that ensure program success • Direct company-level programs with measurable outcomes • Oversee systems for customer support and voice of the customer

Requirements: • 7+ years in relevant technical management roles • Proven track record in handling complex programs • Strong technical fluency and stakeholder management • Background in customer experience is advantageous • Knowledge of the media or streaming industry preferred

Lead Tubi's transformation in product support through cutting-edge strategies and a commitment to excellence.

📌 Director of AI-Driven Product Support at Tubi (Winnipeg)
🏢 Tubi - Canada
📍 Winnipeg