Shape transformative customer experiences at BMO by spearheading client-focused strategies that enhance engagement and growth. Leverage your expertise to drive the success of customer initiatives.

As the Director of Customer Experience Strategy, you will play a pivotal role in BMO’s growth by redefining acquisition and retention efforts. This leadership position emphasizes cross-functional collaboration to deliver tailored experiences aligning with customer needs and business goals. Cultivate talent and coach teams while managing strategic initiatives across the organization.

Key Responsibilities:



• Create actionable customer segmentation and acquisition strategies • Lead operational programs focused on quality execution • Develop insights from performance data for continuous improvement • Influence stakeholder decisions with creative recommendations • Foster robust relationships within BMO and industry networks

Requirements: • Minimum 7 years of experience in customer experience design • Proven track record in developing strategic initiatives • Exceptional communication and influencing capabilities • Strong problem-solving and analytical proficiency • Experience in leading change management processes

Drive impactful change in customer experience strategies at BMO, and make a significant contribution to customer satisfaction and business success.

📌 Director of Customer Experience Strategy at BMO (Toronto)
🏢 Bank of Montreal
📍 Toronto