The Dispatch Coordinator is responsible for answering client and courier phone calls, dispatching courier pick-ups and sorting outgoing reports for our courier services. This is a great role for a hands-on, detail-oriented individual who thrives in a fast-paced, cooperative environment.
Status
Full time
Schedule
7:00 am - 3:00 pm
Additional requirements
flexibility based on operational needs
Number of positions
1
Start Date
ASAP Union
This is part of the OPSEU GTA East collective agreement
This vacancy is for an existing position.
Your responsibilities will include
Answering incoming client calls for pickups and dispatching information to the assigned courier route
Managing client questions and concerns regarding schedules, supplies etc.
Receive and sort internal mail; receive and sort reports and distribute them into the correct route mail slot
Perform various administrative duties including but not limited to: receiving and recording incoming cash deposits, maintaining Logistics Dispatch spreadsheets, preparing specialty supplies and labels, etc.
Record and report any missed pickups and act as the initial investigator; track and investigate missing totes
Provide troubleshooting assistance for Couriers for route issues, scanners, vehicle maintenance etc.
Support and participate in Health & Safety initiatives, including our EHS team, Fire Marshall duties and general H&S; mandates
Provide daily hand-off updates including, but not limited to: received absence or late calls, missed pickups, scanner sign-in, requested vehicle maintenance, schedule changes etc.
What you bring to the role:
High school diploma or equivalent experience
1 to 2 years logistics and/or dispatch experience or relevant work experience.
Basic to intermediate computer skills required with Microsoft Office (including MS Word, Excel) – Ability to learn new systems
Ability to lift a minimum of 25lbs consistently to shoulder height. repetitive movements and bending, sitting, turning and kneeling and walking as required
At least 1 year of experience working in a fast-paced, client-focused environment preferred