Job title: Dispatcher – Contract

Department: Logistics

Terms of employment: Contract, Full-Time, Hourly

Reports to: Jesslyn Suteja – Logistics Retail Freight Supervisor

Rate: $23.25 hourly

Location: 70 The East Mall, Etobicoke, ON

Apply by: 12:00 PM EST on Friday, September 18, 2026 (extended to Monday Sept 21)

Availability: Full-time with the ability to work mornings, mid-shift, holidays, and weekends

Reporting to the Freight Manager, the Dispatcher is responsible for coordinating the shipping of orders from LUSH's distribution center. The role will be accountable for effectively communicating between internal and external stakeholders to ensure on-time dispatch and processing of orders while guaranteeing shipments adhere to LUSH's quality standards.

As a Dispatcher/System Processor, you bring LUSH's Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What you do (responsibilities): Dispatcher

Schedule the daily shipment pick-ups from all carriers

Prepare and ensure the quality and accuracy of all shipping documents

Support and coordinate with Distribution operations in creating the daily dispatch plan

Visually inspect shipments to ensure compliance with transportation regulations and customer expectations

Facilitate the daily dispatch plan, highlight any delays, and provide alternative solutions

Proactively communicate to customers and stakeholders about any changes, disruptions, and delays in the dispatch process

Act as the primary contact for all transportation providers relating to shipment pick-up and dock scheduling

Obtain spot quotes for special shipments when required

Process and audit transportation invoices to confirm accurate billing

Utilize dispatch schedules to manage and control the warehouse loading docks

Guarantee on-time dispatch of daily shipments

Conduct all interactions with customers and stakeholders in a professional manner

Cultivate positive relationships and work collaboratively with other LUSH business units

Ensure safe operations in the yard and dock area

Direct vehicles to the appropriate loading docks

When required, assist the Distribution teams with ad-hoc shipping inquiries





Proactive in research and self-development to provide best-in-class knowledge with industry standards and trends

Practice safe work and identify unsafe situations to the appropriate individuals

Represent the ethics and culture of the Lush brand and follow all policies and procedures

Occasional overtime and weekends are required

Ensure shipments are compliant with the Operational SOPs (Sales Order Processing & Prepicks Processing).

Respond to retail team inquiries related to product availability, shipments, and missed PLU swaps

Work collaboratively with Distribution & Freight

Who you are (qualifications): Required:

Current LUSH employee

Has held their current role successfully for one year

At least one year of direct experience working in distribution operations

Experienced in creating shipping documents such as BOLs and commercial invoices

Proficient with MS Office Suite

Experience with ERP/TMS/WMS

Service-oriented with keen attention to detail and diligent in follow-up

Self-directed and driven to achieve desired results

Demonstrated ability to be proactive and resourceful when dealing with issues and challenges

Demonstrated ability to work collaboratively and communicate effectively with others

Demonstrated ability to operate in a fast-paced, high-pressure, and dynamic environment

Excellent analytical, critical thinking, and troubleshooting skills

Excellent oral and written communication skills

Preferred

College diploma or University degree in Business, Logistics, and/or Supply Chain

Transportation of Dangerous Goods certified

Knowledgeable in transportation laws and regulations

At least one year of direct experience in freight/transportation

Experience with all modes of transportation





Experience working in a variety of rooms and departments within Lush A minimum of at least one year of dispatch experience The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.

Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.

Lush North America unequivocally supports equal chance employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil‑Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.

We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

📌 Dispatcher - Contract (Winnipeg)
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