The Law Society of Alberta (“Law Society") regulates the legal profession in the public interest. In alignment with the Law Society’s vision, mission, and strategic plan, the Applications and Information (“A&I;”) department provides development and operational support for business applications and infrastructure, information governance and management, data reporting and analytics, project management, process improvement and organizational change management services to support effective and efficient business operations. The A&I; department supports three distinct but related entities: the Law Society, the Alberta Lawyers Indemnity Association (“ALIA”) and the Canadian Centre for Professional Legal Education (“CPLED”).

The Dynamics 365 Analyst is responsible for providing application support for Dynamics Business Central and associated integrations to other business systems. The Dynamics 365 Analyst will also provide support for other Microsoft platform solutions such as Dynamics CRM, PowerApps, SharePoint, Team or business applications.

Success in this position requires significant experience with Dynamics Business Central but also with Information Technology Service Management including superior communication and time management skills, a proven track record in customer service, issue prioritization, problem solving and the ability to stay calm under pressure and deadlines.

Key Requirements

Your responsibilities will include

Facilitate functional and non-functional requirements gathering from business stakeholders

Analyze, execute and sustain Dynamics Business Central solutions for optimal performance.

Support integrations with Dynamics CRM, Power Platform, SharePoint and other business applications as necessary

Collaborate with business stakeholders to prioritize, categorize, and plan releases





Communicate effectively with stakeholders to ensure alignment on service and project goals and deliverables.

Develop system documentation and maintain records of changes.

Provide training and support to users

Triage, prioritize and troubleshoot service requests

Analyze, design, develop, and implement solutions using Dynamics Business Central, Dynamics CRM, and PowerApps

Develop reports, tables or pages and workflows within Business Central to enhance user experience.

Perform regular system maintenance and updates

Coordinate with business and Applications and Information teams to maintain system security.

Coordinate releases with technical and business teams

Coordinate with vendors for support and ensure responses are falling within defined service and operating level agreements.

Ensure that systems are backed up and able to be restored (working in conjunction with Business Technology/Infrastructure team)

Collaborate with other members of team to ensure the system is secure

Communicate effectively with stakeholders

Contribute to the continual improvement of technical support processes, documentation, and knowledge base to enhance efficiency and support development operations.

Ensure data integrity and security within Dynamics 365 environments.

Other tasks as assigned.

Qualifications

Post-secondary education in Computer Science, IT, or related field

5+ years of relevant business analysis experience

3+ years of relevant experience with Dynamics Business Central and integrations





Microsoft Dynamics Business Central Certification highly desirable

Experience with other Microsoft technologies like Azure, Power BI, and SharePoint

Expertise in native M365 application integration and API development

Familiarity with Azure Dev Ops and release management

Proficiency in system and user acceptance testing

Proficiency in C/AL and AL programming languages

Critical thinking and strong problem-solving abilities

Excellent verbal and written communication skills

Strong knowledge of accounting business processes and concepts

Exceptional interpersonal skills and ability to work collaboratively

Strong meeting facilitation skills

ITIL certification an asset

Knowledge of budgeting and reporting solutions like Vena desirable

Strong knowledge of Agile methodologies and project management principles

Attention to detail and professional work ethic

Excellent planning, organizational, and time management skills

Solid ability to produce detailed functional and technical documents as well as user-friendly training or other materials as necessary.

Be able to work as part of a team, including the ability to develop new working relationships, share knowledge and work with colleagues within the team to meet service standards.

Be able to manage your own workload while working on multiple activities or projects with where priorities and circumstances often change.

About the Law Society of Alberta The Law Society of Alberta regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers.

Whilewe do not provide legal advice on specific cases, from our unique perspective as the regulator, we actively work with members of the justice system to improve the administration of justice for all Albertans.

📌 Dynamics 365 Analyst (Business Central) (Winnipeg)
🏢 Law Society
📍 Winnipeg