The Floor Supervisor plays a vital role in the day-to-day operations of our retail food co-operative, providing day-to-day direction, guidance and support to Department Managers, Retail Associates, Cashiers, and other floor-level team members during their shift.

Working closely with the Store Manager, the Floor Supervisor ensures a smooth, welcoming, and efficient shopping experience for members and customers alike. This position provides frontline leadership, supports staff, maintains store standards, and upholds the co-operative's values of community, sustainability, and member service.

KEY RESPONSIBILITIES Shift Leadership & Operations

Open and/or close the store in accordance with established procedures

Supervise floor staff, ensuring tasks are completed on time and to standard of the franchise program and to members satisfaction

Fill in for department managers when they are not on shift or supplement when departments require additional support, with Deli/HMR being high priority

Serve as the first point of contact for staff questions, escalating to management when necessary

Monitor customer flow while maintaining staffing coverage accordingly

Maintain a safe, clean, and organized store environment at all times

Customer & Member Service

Model exceptional customer service and co-op values on the sales floor

Handle customer inquiries, complaints, and feedback in a professional and solutions-oriented manner

Support member engagement initiatives and ensure members feel welcomed and valued

Assist with member-owner questions related to purchases, policies, and equity

Responsible for member marketing for the cooperative through social media and other approved sources, including creation and maintenance of a marketing plan and social media schedule

Ensure shelves are always stocked and retail floor is clean and “ready for business”





Monitor inventory and stocking levels and address any issues related to under/over ordering or supplier fulfillment

Monitor product freshness, managing expired or damaged goods, and communicate restocking needs

Assist with receiving deliveries, verifying orders, and stocking product in accordance with franchise standards

Utilize and maintain consistent usage of retail practices and inventory management systems/ processes.

Support signage accuracy and promotional display setups

Support profitability standards with the food division

Ensure Food Safety is being maintained at a high level for an impeccable member experience

Staff Support & Communication

Provide on-the-job guidance and coaching to team members when required

Communicate shift priorities, updates, and concerns to incoming supervisors or management

Participate in staff meetings and contribute to a positive team culture

Assist in onboarding and training new employees as directed

QUALIFICATIONS Required

Minimum 2 years of retail or food service experience

Strong interpersonal and communication skills

Ability to remain calm and decisive under pressure

Demonstrated reliability, punctuality, and professional conduct

Ability to lift 50lbs

Demonstrated proficiency with technology, including the ability to effectively use a variety of software applications, learn new systems quickly, and leverage digital tools to support efficient business operations.

Availability to work a flexible schedule including evenings, weekends, and holidays

Preferred

Previous supervisory or team lead experience

Experience in a co-operative, or community-based retail setting

Food safety certification (e.g., Food Handler's Certificate)

Experience with food preparation, including hot meals

Basic knowledge of inventory management or point-of-sale systems

Working knowledge or experience with marketing principles and social media management

Familiarity with co-operative principles and values

CORE COMPETENCIES Leadership & Team Support

Attention to Detail & Organizational Skills

📌 Floor Supervisor (Baddeck)
🏢 Port Hood Cooperative
📍 Baddeck