The Opportunity

Position Title: Free Goods Program Senior AdministratorReports To: Manager, Free Goods ProgramEmployment Type: Full-timeSchedule: 40 hours per week, 5 days on/2 days offLocation: 3640 11a Street NE, Calgary, Alberta

About the Department The Free Goods Program collects and redistributes a wide range of donated goods including furniture, household items, food, clothing, hygiene products, and technology.

These donations serve two critical purposes: Donated goods furnish homes for low-income Calgarians including those exiting homelessness and other vulnerable populations. Donated goods provide essential supplies (food, linens, hygiene products, etcetera) that keep the DI’s emergency shelters and affordable housing buildings operating. This multi-award-winning program diverts items from landfills whilst supporting both housing stability and the DI’s emergency shelter, housing, health, recovery, and administrative services.

What You’ll Do

Every role at the DI makes a difference. In this position, you will: Champion the practicum student journey from recruitment to completion by interviewing, onboarding, training, scheduling, mentoring, and evaluating students, ensuring a positive and impactful learning experience.

Cultivate positive partnerships with clients, community members, case managers, and stakeholders, ensuring productive eligibility verification, appointment coordination, inquiry resolution, and logistical planning.

Lead and elevate the volunteer experience by scheduling, supervising, and supporting individual and group volunteers,



creating meaningful engagement opportunities, managing volunteer forecasts, and leveraging Galaxy to accurately track, document, and report volunteer contributions.

Drive the success of the Move-Out Program (MOP) by empowering clients to create a successful fresh start through personalized appointments, welcoming check-ins, and thoughtful support in selecting essential household items, while seamlessly coordinating transportation and optimizing inventory to maximize community impact.

What You

Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.

What we need from you Post-secondary education or diploma in a related field (ie: Social Work/Social Services/Addiction Services/Human Services) or commensurate experience

Related experience and a proven record of success, preferably in a complex non-profit environment

Proven skills and experience managing relationships

Energetic and self-directed with strong time management, multi-tasking and organizational skills

Excellent communications skills, both verbal and written

Standard First Aid and CPR/AED Level C (or A) certification required within 30 days of start.

Ability to provide a satisfactory Vulnerable Sector Check A genuine commitment to the mission, vision, values, and work of the agency. Nice to Have’s 1-3 years of experience in community engagement and/or volunteer coordination is preferred

Proficiency in Galaxy and Squarespace Acuity are considered assets

📌 Free Goods Program Senior Administrator (Calgary)
🏢 The Calgary Drop-In Centre
📍 Calgary