The FOH Cashier/Customer Service interacts with restaurant customers to take orders and process payments at the Point-of-Sale system (POS). This role involves wowing guests with outstanding service and hospitality, especially when greeting customers and serving their orders.

Responsibilities

Greets every customer entering the premise with a warm smile and in a hospitable manner

Maintains strong knowledge of the restaurant's menu including in house promotions

Assists customers with menu selection and answers all questions in a respectful and patient manner to elevate customer experience and score on suggestive selling

Repeats customer orders for accuracy before entering them into the POS

Processes payments at the POS and handles all transactions in accordance with company policies and procedures

Delivers food from the kitchen line to the customer and thanks the customer for coming and encourages them to visit again

Answers incoming phone calls to process take-out orders or answer customer inquiries

Maintains a clean and organized restaurant-front

Busses and cleans tables in between customers to ensure a clean and sanitary dining environment

Performs other additional duties as assigned

Education

High school diploma or equivalent

Skills

Attention to detail:



to ensure orders and transactions are processed accurately

Communication and interpersonal skills: to effectively communicate with restaurant employees, management, and customers

Computer proficiency: to operate the POS

Conflict-resolution and problem‑solving skills: to address any concerns raised by customers and resolve conflicts as they arise

Customer service skills: use a positive attitude to assist and service customers

Time management and organizational skills: to self‑direct performance and fulfill assigned duties

Team player: to create a seamless workflow especially during peak hours

Ability to work in a fast-paced environment and multitask

Strong command of English, both verbal and written

Experience

Prior experience as a cashier and server an asset

Working Conditions

Rotating shifts scheduled around and during the restaurant's hours of operation including evenings, weekends, and statutory holidays

Rapid‑paced environment during peak hours

Efforts

Physical Efforts

Must be able to stand, move, and reach for extended periods of time

Mental Efforts

Accuracy while taking orders and processing transactions at the POS

Handling customer complaints and ensuring their satisfaction

📌 Front of House (FOH) Cashier (Winnipeg)
🏢 Push Operations
📍 Winnipeg