Be part of Granum's mission as a Remote Customer Support Specialist. Assist customers through various inquiries, offering solutions and support tailored to their needs. Granum is seeking a proactive Customer Support Specialist (T1) to enhance user interaction within its remote team.

Your role will involve troubleshooting SaaS product issues, collaborating with cross-functional teams, and applying your technical skills to improve customer satisfaction. This position promises a fulfilling experience that contributes to both personal and skilled growth. Key Responsibilities:

- Handle tier 1 customer inquiries through diverse channels
- Troubleshoot and resolve technical issues efficiently
- Elevate bugs and product concerns to appropriate teams
- Contribute to enriching the knowledge base content
- Collaborate with team members for improved support Requirements:
- A bachelor’s degree or equivalent experience
- Proven technical support in a SaaS context
- Quick learner with problem-solving abilities
- Strong communication and organizational skills
- Commitment to providing excellent customer service Utilize your skills to make a significant impact on Granum's customer support initiatives!

📌 Granum Remote Customer Support Specialist Role (Ottawa)
🏢 Granum
📍 Ottawa