Language

Strong written and spoken English communication skills

Duration

2-3 month temporary contract

Compensation

$25-$30 per hour, T4

Background Check Requirement

Enhanced security screening required

About the Opportunity This is a hands-on opportunity for an IT support professional who enjoys solving problems, helping people and keeping technology running smoothly. You'll provide first and second level technical support within a public sector court environment, responding to users by phone, email and in person.

Working closely with end users, business stakeholders and IT colleagues, you'll troubleshoot day-to-day technology issues, support access and security needs, and help ensure employees can use their technology effectively. This fully on-site role is well suited to someone who is responsive, service-oriented and comfortable balancing multiple support requests.

What's In It for You You'll gain valuable experience supporting a professional public sector environment while working across a broad range of hardware, software and user support needs. This short-term opportunity offers exposure to both frontline troubleshooting and IT administration, allowing you to strengthen your technical skills while making an immediate impact.

Your Responsibilities

You'll respond to help desk requests by phone, email and in person,



providing initial troubleshooting and escalating issues when required.

You'll resolve hardware issues involving PCs, laptops, smartphones, printers, multifunction devices and peripherals.

You'll troubleshoot Microsoft Windows, Microsoft Office, Microsoft 365, email, Teams and internal applications.

You'll provide desktop hardware and application support while keeping users informed of outages or service disruptions.

You'll support security administration, including user permissions, account access and resource maintenance.

You'll maintain hardware and software inventories and assist with IT asset disposal.

Skills and Qualifications

1+ year of related IT experience with a relevant degree or diploma, or 2+ years with a related certificate or program completion.

Minimum 1 year of experience working in a Help Desk environment.

Experience providing customer support in an IT environment and helping end users understand hardware and software.

Hands-on experience troubleshooting Windows, Microsoft Office, Microsoft 365, email and Teams.

Solid customer service, communication and problem-solving skills.

Ability to work effectively on-site and successfully complete enhanced security screening.

📌 Help Desk Technician (Winnipeg)
🏢 Altis
📍 Winnipeg