Adecco is currently hiring a full-time Customer Experience Coordinator for a leading transportation and supply chain organization. This is ideal for a customer-focused logistics professional with experience in intermodal transportation, rail and truck operations, shipment coordination, and customer service. You will play a key role in ensuring the seamless movement of shipments while delivering exceptional service and support to customers.

Location: Brampton, ON

Shift: Monday to Friday | Varying shifts, including weekends and statutory holidays, may be required based on operational requirements

Job type: Permanent | Full-time

Vacancy Status: This posting is for an existing vacancy.

Our Diversity & Inclusion Statement

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. This position is open to individuals who self-identify as First Nations, Inuit, and/or Métis, the Indigenous peoples of Canada.

Through this initiative, Adecco is taking proactive measures to support the equitable representation of Indigenous peoples in the workforce in alignment with section 16(1) of the Canadian Human Rights Act. Together, we're making the future work for everyone.

Responsibilities

Customer Experience & Shipment Coordination

Coordinate shipments from origin to destination while ensuring customer service expectations are met

Process orders, billing, shipment scheduling, tracking, and delivery appointments

Monitor shipments and proactively communicate delays, disruptions, and delivery impacts

Evaluate logistical requirements related to intermodal rail shipments

Develop and communicate operational plans for internal execution

Maintain daily communication with customers, dispatch teams, and internal stakeholders

Track equipment and shipments exceeding detention allowances and coordinate follow-up actions





Customer Support

Respond to customer inquiries and provide timely resolutions

Investigate shipment issues and coordinate corrective actions

Deliver proactive support to improve customer experience

Internal Coordination

Serve as a liaison between customers and internal departments

Support the resolution of appointment changes, delivery issues, shipment holds, invoice disputes, and reporting requests

Collaborate with cross-functional teams to ensure effective service delivery

Qualifications and Skills

Post-secondary diploma in Logistics, Supply Chain, Business, Transportation, or a related field would be considered an asset

1-3 years of experience in logistics, transportation, supply chain, or intermodal operations

Experience with rail and truck transportation

Strong customer service, communication, and relationship-building skills

Excellent organizational and problem-solving abilities

Ability to manage multiple priorities in a fast-paced environment

Strong analytical skills and attention to detail

Ability to work independently and as part of a team

Proficiency with Microsoft Office, including Outlook and Excel

Ability to learn and navigate transportation and logistics management systems

Understanding of intermodal transportation and supply chain processes

Knowledge of rail network operations

Experience with shipment tracking and transportation coordination preferred

Must be legally eligible to work, and reside in Canada

Land Acknowledgement

Adecco acknowledges that our head office is located in Tkarón:to/Toronto, on the traditional territory of many Nations, including the Anishinaabeg, the Haudenosaunee, the Huron-Wendat, and the Mississaugas of the Credit First Nation. We recognize that our teams operate in offices and communities across the country, on the ancestral and contemporary lands of First Nations, Inuit, and Métis Peoples. We're committed to continued learning, respectful relationships, and taking meaningful actions in partnership with Indigenous communities.

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