First Light operates a 10-unit transitional housing program that supports Indigenous people experiencing the intersections of marginalized gender identities, housing instability, and lived experiences of violence. The program centres Indigenous community members who are women, Two-Spirit, Indigiqueer, and gender diverse.

Reporting to the Team Lead of Residential Services, the Inclusion Case Manager works within a collaborative residential team to help resident relatives build safety, wellness, housing stability, and independence. The role provides individualized case management, systems navigation, practical life-skills support, cultural connection, and coordinated referrals using culturally grounded, trauma-informed, harm-reduction, and gender-affirming approaches.

Who You Are & What You Carry

Knowledge of Indigenous identities, histories, cultures, and contemporary realities in Newfoundland and Labrador

Understanding of gender diversity and gender-affirming care through a Two-Eyed Seeing approach

Ability to build trusting relationships while maintaining confidentiality and professional boundaries

Strong judgment, organization, creative problem-solving, and the ability to work independently and collaboratively

Knowledge of local housing, health, income, legal, cultural, and community support resources

What You’ll Do

Resident-Centred Case Management

Develop and regularly review individualized, resident-led support plans that reflect each person’s goals, strengths, choices, culture, and safety needs

Provide consistent one-to-one support and practical assistance to residents living in First Light’s 10-unit transitional housing program

Support residents with housing stability, budgeting, food security, appointments, daily living skills, self-advocacy, and preparation for longer-term housing

Help residents navigate government, health, mental-health, income-support, legal, housing, and community systems

Coordinate warm referrals and collaborative service planning with internal First Light programs and external partners, with resident consent

Monitor progress, identify emerging needs or risks, and communicate relevant updates to the Team Lead of Residential Services

Residential Support and Safety

Contribute to a welcoming, inclusive,



and culturally safe residential setting grounded in dignity, respect, harm reduction, and community care

Support resident orientation, community agreements, conflict resolution, and healthy shared-living practices

Respond calmly and appropriately to urgent, complex, or crisis situations in accordance with First Light policies and established safety procedures

Document incidents, safety concerns, resident contacts, service plans, referrals, and outcomes accurately and within required timelines

Work with the residential team to maintain appropriate service and caseload coverage during staff absences

Culture Community and Programming

Connect residents with Elders, Knowledge Keepers, cultural supports, and First Light programming when requested and appropriate

Support the development and delivery of culturally relevant, gender-affirming, and community-building activities

Foster opportunities for empowerment, intergenerational relationship building, healing, belonging, and connection

Advocate respectfully with systems and service providers so residents’ voices, rights, and needs are heard

Team and Organizational Responsibilities

Participate in supervision, residential team meetings, case reviews, training, reflective practice, and professional development

Collaborate with the Team Lead of Residential Services and colleagues to support consistent, coordinated service delivery

Maintain confidentiality, informed consent, accurate records, professional boundaries, and ethical practice

Follow First Light policies, privacy requirements, health and safety procedures, and program expectations, and perform other related duties within the scope of the position

Skills, Experience & Requirements

We recognize that knowledge and strength come through education, professional experience, lived experience, cultural teachings, and community care.

Required

Diploma or degree in Social Work, Indigenous Studies,



Human Services, Community Development, or a related field; an equivalent combination of education, work experience, and lived experience will be considered

At least two to three years of relevant experience in case management, residential support, housing, outreach, or individualized service provision

Strong understanding of Indigenous cultures, traditions, and practices and the impacts of colonization and systemic barriers

Strong understanding of the intersections of Indigeneity, gender diversity, housing instability, trauma, and violence

Strong communication, relationship-building, documentation, advocacy, and conflict-resolution skills

Valid driver’s licence, access to a reliable vehicle, and satisfactory driver’s abstract

Satisfactory Record of Conduct and Vulnerable Sector Check

Assets

Experience working in transitional, supportive, or congregate housing

Experience supporting Two-Spirit, Indigiqueer, and gender-diverse community members

Training in First Aid and CPR, ASIST, Mental Health First Aid, TCI, harm reduction, trauma-informed practice, or related areas

Working Conditions

Work is completed in a 10-unit transitional residential setting and in community-based locations

Local travel and some flexibility in working hours may be required based on resident, program, and coverage needs The role involves complex and emotionally demanding situations and requires sound judgment, boundaries, and self-awareness

Preference will be given to qualified Indigenous residents of Newfoundland and Labrador.

First Light celebrates diversity and is committed to creating an inclusive and supportive environment for all members of our team. We welcome applications from all qualified candidates regardless of Indigenous identity or status, lived experience, national or other origin, gender identity or expression, sexual orientation, religion, age, or other characteristics.

We strongly encourage applications from individuals who carry lived experience expertise, acknowledging the value and alignment with First Light’s organizational goals. We’re committed to supporting candidates throughout the application process by accommodating any disability-related requests.

📌 Inclusion Case Manager (Winnipeg)
🏢 firstlightnl
📍 Winnipeg